Mitigation Crew Chief - Disaster Restoration

SP Global DRT; Kathleen (GA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) retirement plan with company

Health, Dental, Vision insurance

Vacation

Job summary

SERVPRO - Team SPG is a leading remediation and restoration provider, handling emergency and reconstruction needs 24/7. The Water Restoration Lead Technician/Assistant Project Manager guides the crew, ensuring safe, efficient work to industry standards while delivering excellent customer service.

Responsibilities include directing the mitigation crew, supervising water extraction, drying, and remediation activities, documenting moisture readings, and coordinating with customers and management to

Qualifications

• 1-3 years of water/fire mitigation experience.
• IICRC WRT certification preferred.
• Valid driver's license; travel to job sites.

Responsibilities

• Lead and direct the mitigation crew on water, fire, smoke, and mold remediation projects.
• Perform and supervise water extraction, structural drying, demolition, and remediation production work.
• Set up and monitor drying equipment and document moisture readings and daily progress.
• Manage and complete jobs according to SERVPRO processes per work order, from start to finish.
• Coordinate with customers and communicate expectations; supervise production technicians.
• Maintain safety procedures and PPE on site.

Job description

Assistant Project Manager/Crew Chief - Water Restoration

About The Company

SERVPRO - Team SPG is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."

Job Description

The Water Restoration Lead Technician/Assistant Project Manager leads a mitigation crew in water, fire, and mold remediation projects, ensuring work is performed safely, efficiently, and to industry standards while delivering excellent customer service.

Primary Responsibilities

• Lead and direct the mitigation crew on water, fire, smoke, and mold remediation projects.
• Perform and supervise water extraction, structural drying, demolition, and remediation production work.
• Set up and monitor drying equipment and accurately document moisture readings and daily progress.
• Manage and complete jobs according to SERVPRO processes per work order, monitoring assigned jobs from start to finish.
• Respond to service calls, set up and establish efficient job flow, and coordinate the requirements for each job.
• Communicate clear expectations to production technicians and supervise their activities and quality of work.
• Explain processes and answer customer questions, establishing relationships with commercial, insurance, and residential customers.
• Monitor, communicate, and respond to customer needs and concerns to ensure customer satisfaction.
• Maintain continuous communication with internal parties, including the Job File Coordinator and management.
• Identify safety hazards, communicate them, and establish control measures to ensure the safety of occupants and workers.
• Follow and enforce all safety procedures on the job site.
• Resolve problems quickly as they arise.
• Manage job file documentation to ensure complete and accurate project details, including photos and required readings.
• Manage and control the costs of production projects.
• Manage assets by protecting and properly using equipment and materials.
• Clean and maintain vehicles, equipment, warehouse, and office areas.

Position Requirements

• High school diploma/GED required.
• 1-3 years of water/fire mitigation experience.
• IICRC WRT or similar certification preferred.
• Knowledge of drying equipment and moisture documentation.
• Valid driver's license and strong customer service skills, required.
• Must be able to work in person and travel to job sites as needed. Available for weekend and after-hours on-call rotation.
• Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.

PHYSICAL DEMANDS

• Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
• Repetitive pushing, pulling, lifting, and carrying of objects throughout the day.
• Walking and standing for long periods, as well as driving, sitting, and climbing.
• Ability to climb ladders and work at ceiling heights.
• Ability to work in tight spaces (e.g., crawl spaces under buildings and attics).
• Exposure to chemicals, fumes, airborne particles, and loud noise.
• Occasional exposure to extreme conditions such as heat, cold, and noxious odors.
• Required to occasionally wear a respirator and other personal protective equipment (PPE).
• Physical stamina and manual dexterity to perform demanding tasks throughout the day.

Job Type

• Full- Time, up to 40 hours per week.
• On- Call

Salary

$18-$23 / hour, pending experience.

Benefits

• 401(k) retirement plan with company match
• Health, Dental, Vision insurance
• Vacation

Each SERVPRO franchise is independently owned and operated