Mitigation Project Lead — Restoration Operations

SERVPRO of Vacaville / Dixon; Fayetteville (NC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Career progression

Professional development

Job summary

SERVPRO of Vacaville / Dixon is seeking a Mitigation Project Manager to oversee restoration projects and crews, ensuring high-quality service and adherence to scope. You will lead planning, communication, and execution from start to finish.

The role requires management experience, a valid driver’s license, and the ability to travel as needed. A strong customer-focus and attention to safety are essential for success in this fast-paced environment.

Qualifications

• Valid driver’s license required.
• High school diploma or GED; an associate or bachelor’s degree is preferred.
• Minimum 1 year of management/supervisory experience.
• At least 3 years of industry experience.
• IICRC certification preferred.
• Must be able to travel on short notice.

Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates using company software.
• Negotiate project scope and estimates with customers/clients.
• Schedule and oversee crews and resources, including subcontractors.
• Review site documentation to ensure client requirements and billing.
• Maintain effective written communication with customers, vendors, and insurers.
• Manage customer experience and overall satisfaction, monitor online reviews.

Skills

Management experience

Industry experience

Travel readiness

Team coordination

Physical stamina

Education

High school diploma/GED

Associate or bachelor’s degree preferred

Job description

SERVPRO of Vacaville / Dixon is seeking a Mitigation Project Manager to oversee restoration projects and crews, ensuring high-quality service and adherence to scope. You will lead planning, communication, and execution from start to finish.

The role requires management experience, a valid driver’s license, and the ability to travel as needed. A strong customer-focus and attention to safety are essential for success in this fast-paced environment.