Mitigation Operations Manager in Flowood

Energy Jobline ZR; Flowood (MS); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Health benefits

Paid time off and holidays

IICRC training and CE

Job summary

Paul Davis is seeking an experienced Mitigation Operations Manager to build and lead a high-performing department, owning revenue, margins, and customer outcomes. The role covers leadership, accountability, and growth within the restoration business across diverse projects and clients.

The successful candidate will drive teams, ensure quality standards, manage budgets, and collaborate with Estimating, Reconstruction, and Administration to deliver consistent, profitable results.

Qualifications

• Mitigation/restoration leadership experience.
• Strong knowledge of IICRC standards and restoration practices.
• Ability to build, coach, and hold a team accountable.
• Experience with job costing, gross margin, labor management, and production.
• Excellent organizational, communication, and problem-solving skills.
• Ability to work with customers, adjusters, carriers, and employees.
• IICRC certifications such as WRT, ASD, AMRT, FSRT, and OCT are highly valued.
• Builder's mindset with ownership mindset and results-driven.

Responsibilities

• Build and lead a high-performing mitigation team.
• Coordinate daily huddles; ensure schedules and goals.
• Oversee water, mold, fire, and related restoration services.
• Manage resources for efficient emergency response.
• Ensure work meets safety and quality standards.
• Own revenue, gross margin, labor productivity, and budgets.
• Provide technical guidance to customers and teams.
• Maintain documentation, logs, and carrier requirements.
• Monitor project quality, cycle time, and billing readiness.
• Participate in after-hours on-call as needed.

Skills

Mitigation leadership

Team building

Communication

Job description

MITIGATION OPERATIONS MANAGER

Build the Team. Lead the Operation. Own the Results.

We are seeking an experienced restoration leader to build, lead, and grow our Mitigation Department. This is not simply a project management position. You will have ownership of the department's people, production, quality, customer experience, and financial performance.

We are looking for a leader who develops people, creates accountability, improves systems, and builds a department capable of delivering consistent, profitable results.

Key Responsibilities

• Build and lead a high-performing team by recruiting, training, coaching, and developing technicians and future leaders.
• Conduct daily team huddles to ensure crews are prepared, properly equipped, and aligned on schedules and production goals.
• Oversee water mitigation, mold remediation, fire/smoke, environmental, contents, odor, bio/trauma, and related restoration services.
• Schedule and deploy personnel, vehicles, equipment, and resources for efficient emergency response and project completion.
• Ensure work meets Paul Davis, IICRC, carrier, safety, and quality standards.
• Own departmental revenue, gross margin, labor productivity, equipment utilization, budgets, and operating performance.
• Scope residential and commercial losses and provide technical guidance to customers, adjusters, and team members.
• Ensure job documentation, photos, moisture logs, equipment records, authorizations, SLAs, and carrier requirements are completed accurately and on time.
• Monitor project quality, cycle time, customer satisfaction, and billing readiness.
• Serve as an escalation point for customers and resolve issues professionally and promptly.
• Maintain appropriate inventory, equipment, vehicle, and supply readiness.
• Collaborate with Estimating, Reconstruction, Contents, Administration, Accounting, and Business Development to create seamless project handoffs.
• Participate in after-hours/on-call response as necessary.

What Success Looks Like

You will build a Mitigation Department that:

• Consistently achieves revenue and gross-margin goals.
• Has the right people in the right positions with clear accountability.
• Develops technicians into capable Lead Technicians and future leaders.
• Delivers exceptional customer service and maintains strong carrier compliance.
• Operates through people, processes, KPIs, and accountability—not constant owner involvement.
• Is positioned for sustainable, profitable growth.

What We're Looking For

• Proven mitigation/restoration leadership experience.
• Strong understanding of IICRC standards and restoration best practices.
• Ability to build, coach, and hold a team accountable.
• Understanding of job costing, gross margin, labor management, and production.
• Strong organizational, communication, and problem-solving skills.
• Ability to confidently work with customers, adjusters, carriers, and employees.
• IICRC certifications such as WRT, ASD, AMRT, FSRT, and OCT are highly valued.
• A builder's mindset—someone who wants ownership and is motivated by creating results.

Compensation & Opportunity

We are willing to invest in exceptional talent.

• Competitive base salary
• Significant performance-based incentive opportunity
• $70,000–$85,000+ bonus opportunity with total earning potential up to $115,000
• Company vehicle and fuel
• Health benefits
• Paid time off and holidays
• Company-paid IICRC training and continuing education
• Additional benefits and professional development opportunities

This is an opportunity to build a department, develop a great team, make a measurable impact on the company, and be rewarded for the results you create.

Company Description

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Company Description Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.