Mitigation Manager

IICRC; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Company car

Free uniforms

Paid time off

Training & development

Flex schedule

Leadership development

Referral program

Paid training

Job summary

Paul Davis is seeking a Mitigation Manager to lead a field team delivering tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning. You will uphold industry standards, maintain safety, and ensure projects stay on time and on budget while delivering an outstanding customer experience.

In this role you will meet clients and adjusters on site, drive collaboration across crews, and coordinate day-to-day operations with a strong emphasis on service quality

Qualifications

• IICRC certifications required (WRT/AMRT/FRT).
• 3–5+ years of relevant work experience.
• Ability to lead teams from diverse backgrounds.
• Willingness to work nights and weekends when needed.
• Commitment to exceptional customer service.

Responsibilities

• Lead a team delivering tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation per Paul Davis standards.
• Maintain focus on excellent customer service and project profitability.
• Coordinate crews, meet clients and adjusters on site to resolve issues.
• Ensure crews are prepared each morning and participate in a daily huddle.

Skills

Leadership

Customer service

Fluent English

Valid driver's license

Night/weekend work

Continuous learning

Education

IICRC WRT/AMRT/FRT certifications

3–5+ years of relevant experience

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company car
• Competitive salary
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Reports To: General Manager

Team Qualifications (Requirements):

• Desire to join a world-class team and contribute a positive attitude
• Dedication to customer service
• Ability to lead others from diverse backgrounds
• Fluent in English
• Valid driver's license with a clean record
• Have the ability to work nights/weekends and overtime, if needed
• Desire to continually learn new things
• IICRC Certifications WRT/AMRT/FRT are required. Please do not apply if you are not certified and do not possess 3-5 years or more of relevant work experience.

What does a Mitigation Manager with Paul Davis do?

• Lead a team of hardworking individuals serving others within your community
• Make a difference for others that have had a disaster strike their property
• Take pride when your team completes mitigation projects on budget with an exceptional customer experience
• Be empathetic and show a sense of urgency while communicating through modern technology

Why Join The Team?

Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving Mitigation Managers the opportunity to become experts in the field through certifications and Paul Davis University.

Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Mitigation Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.

Values:

Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision:

To provide extraordinary care while serving people in their time of need.

Mission:

To provide opportunities for great people to deliver Best in Class results.

Team Compensation and Benefits:

• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
• Monthly cross-training opportunities to advance your career
• Flex schedule - at Paul Davis we are committed to our team and their well-being. We have instituted the ability for flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
• Paid training
• Health, dental and vision insurance
• Referral program
• Great culture and team dynamic
• Salary pay: $60,000-$80,000 based on experience and certifications
• Bonus opportunities based on performance

Role on the Team (Job Responsibilities):

• Ensuring the teams performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation services in accordance to Paul Davis and industry specifications.
• Focus and dedication to providing excellent customer service.
• Assist other team members when needed and foster a positive working relationship with other departments.
• Be a great representative of our brand!
• Ensure your crews are ready at all times and every morning to handle the day through a team huddle.
• Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.
• Re-inspect job sites for quality control.
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
• Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
• Be accessible by phone and participate, as necessary, in the on-call schedule.

We support and hire Veterans and we are an Equal Opportunity Employer!