Mitigation Manager

SERVPRO of North Killeen, Harker Heights, and SERVPRO of Southwest Bell County, South Kileen; Killeen (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

SERVPRO of North Killeen, Harker Heights, and SERVPRO of Southwest Bell County is looking for an experienced Mitigation Manager to lead our technical team in property restoration efforts in Killeen, Texas. The successful candidate will bridge active job management with senior management, ensuring top-tier project execution.

You will manage customer experiences and lead a team of technicians, focusing on operational excellence, quality control, and superior client satisfaction. With a minimum of 7 years in property restoration and required industry certifications, you will provide advanced technical guidance in a dynamic environment.

Qualifications

• Minimum 7 years of experience in property restoration, with substantial hands-on mitigation experience.
• Strong managerial experience; at least 3 years in crew management.
• Effective communication skills for client interactions and internal communications.

Responsibilities

• Serve as the subject matter expert on mitigation and restoration processes.
• Manage the performance of the mitigation team and ensure high technical standards.
• Coordinate restoration processes and ensure quality control.

Skills

Technical restoration knowledge

Leadership qualities

Interpersonal skills

Communication skills

Education

IICRC certifications such as WRT, ASD, AMRT

Job description

Our rapidly growing team is seeking an experienced, highly technical Mitigation Manager to serve as the resident technical expert on property mitigation. Bridging the gap between active job management and senior management, this role demands extensive, hands‑on prior field experience as a technician and crew chief. By ensuring that every project is executed with the highest level of technical proficiency and care, this role successfully fulfills service needs, delivers an exceptional customer experience, and builds unwavering client confidence. This front‑line management position leads the team to operational excellence.

Primary Responsibilities

• Serve as the resident subject matter expert on mitigation and restoration processes, providing advanced technical guidance and troubleshooting on complex jobs.
• Manage the excellent performance of the mitigation team, setting the standard for technical execution, quality control, and professionalism on every active project.
• Manage the customer experience and serve as a front‑line representative of the brand, demonstrating the Here to Help commitment to customers.
• Manage the client experience and overall client satisfaction. Build confidence with insurance carriers and adjusters through accurate scoping, quality execution, flawless documentation, and professional communication.
• Mentor and train Restoration technicians. Rigorously develop the technical skills and execution of field staff and Crew Chiefs.
• Build detailed estimates and ensure full scope capture and absolute technical accuracy and compliance with industry standards.
• Coordinate and perform restoration processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Manage and control labor and consumable usage on assigned projects.
• Manage equipment and materials (assets). Protect assets and ensure they are used properly to maximize operational efficiency.
• Maintain communication with internal and external stakeholders.

Education and Experience Requirements

• Minimum 7 years of experience in property restoration. Experience in mitigation at various levels of technical competency, including several years as a technician.
• Industry certifications required, e.g., IICRC certifications such as WRT, ASD, AMRT.
• Minimum 3 years of crew management/supervisory experience.
• Strong interpersonal skills, leadership skills, and management skills.
• Effective written and oral communication skills.