Mitigation Lead — Lead Disaster Response Team

ServiceMaster Clean of Fraser Valley; Jacksonville, Northern (FL, KY); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Opportunity for advancement

Signing bonus

Training & development

Competitive salary

Monthly cross-training opportunities

Flex schedule

Paid training

Referral program

Great culture and team dynamic

Bonus opportunities

Job summary

Paul Davis is seeking a Mitigation Lead to lead a team delivering tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation to property owners after disasters.

You will coordinate crews, ensure on-schedule, on-budget performance and deliver exceptional customer service while representing the Paul Davis brand on site, with flexible hours including nights and weekends as needed.

Qualifications

• Desire to join a world-class team and contribute a positive attitude.
• Dedication to customer service.
• Ability to lead others from diverse backgrounds.
• Fluent in English.
• Valid driver's license with a clean record.
• Ability to work nights/weekends and overtime, if needed.
• Desire to continually learn new things.

Responsibilities

• Ensuring the teams performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation services in accordance to Paul Davis and industry specifications.
• Focus and dedication to providing excellent customer service.
• Assist other team members when needed and foster a positive working relationship with other departments.
• Be a great representative of our brand!
• Ensure your crews are ready at all times and every morning to handle the day through a team huddle.
• Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.
• Re-inspect job sites for quality control.
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
• Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
• Be accessible by phone and participate, as necessary, in the on-call schedule.

Skills

Leadership

Customer service

Team leadership

Fluent in English

Valid driver's license

Night/weekend/overtime availability

Willingness to learn

Job description

Paul Davis is seeking a Mitigation Lead to lead a team delivering tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation to property owners after disasters.

You will coordinate crews, ensure on-schedule, on-budget performance and deliver exceptional customer service while representing the Paul Davis brand on site, with flexible hours including nights and weekends as needed.