Mitigation Crew Chief

SERVPRO of Pewaukee & Sussex; City of Pewaukee (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health, dental, and vision insurance

Paid time off and holidays

Training and certification reimbursement

Job summary

SERVPRO of Pewaukee & Sussex is seeking an experienced Mitigation Crew Chief to manage fire, water, mold, and storm damage restoration projects. The successful candidate will oversee jobsite operations and supervise a team, ensuring quality work and excellent customer service.

The role requires strong leadership and communication skills, a background in restoration, and physical capability for demanding tasks. The company offers training, competitive pay, and benefits including 401(k) matching and health insurances.

Qualifications

• 1–3 years of restoration or mitigation experience preferred.
• Valid driver’s license with acceptable driving record.
• Ability to lift 50+ pounds regularly.

Responsibilities

• Lead and supervise mitigation technicians on restoration projects.
• Respond to emergency service calls for water, fire, mold, and storm damage.
• Document job progress and maintain accurate records.

Skills

Leadership

Communication

Organization

Physical stamina

Education

High school diploma or GED preferred

Tools

IICRC Water Restoration Technician Certification

OSHA Safety Certification

Job description

Mitigation Crew Chief

Company: SERVPRO of Pewaukee & Sussex. Job Type: Full-Time. Location: Pewaukee, WI. Schedule: Full-time with rotating on-call emergency response responsibilities.

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Health, dental and vision insurance
• Opportunity for advancement
• Paid time off and holidays
• Training & development
• Vision insurance
• Competitive hourly pay based on experience
• Overtime and emergency response pay opportunities
• Company uniforms provided
• Training and certification reimbursement
• Advancement opportunities within SERVPRO

Position Summary

SERVPRO is seeking a dependable and experienced Mitigation Crew Chief to lead restoration crews on fire, water, mold, and storm damage projects. The Crew Chief is responsible for overseeing jobsite operations, supervising technicians, ensuring quality work, and delivering exceptional customer service throughout the mitigation process.

The ideal candidate is a hands-on leader who thrives in fast-paced environments and has strong knowledge of restoration procedures and drying practices.

Key Responsibilities

• Lead and supervise mitigation technicians on residential and commercial restoration projects
• Respond to emergency service calls for water, fire, mold, and storm damage losses
• Perform and oversee water extraction, demolition, structural drying, cleanup, and debris removal
• Set up, monitor, and document drying equipment and moisture readings
• Ensure jobs are completed according to SERVPRO and industry standards
• Maintain accurate job documentation including photos, moisture logs, and daily notes
• Communicate professionally with customers, management, and insurance representatives
• Train and mentor mitigation technicians on proper procedures and safety standards
• Maintain cleanliness and organization of vehicles, equipment, and warehouse
• Enforce safety procedures and proper use of PPE on all jobsites
• Participate in rotating on-call schedule for after-hours emergency response

Qualifications

• High school diploma or GED preferred
• Minimum 1–3 years of restoration or mitigation experience preferred
• Previous leadership or crew supervision experience preferred
• Strong understanding of water mitigation and structural drying procedures
• Valid driver’s license with acceptable driving record
• Ability to lift 50+ pounds regularly
• Strong communication, leadership, and organizational skills
• Ability to work in physically demanding and fast-paced environments

Preferred Certifications

• IICRC Water Restoration Technician (WRT)
• Applied Structural Drying (ASD)
• Applied Microbial Remediation Technician (AMRT)
• OSHA Safety Certification

Physical Requirements

• Frequent lifting, bending, kneeling, climbing, and standing
• Ability to work in environments affected by water, smoke, mold, and debris
• Ability to work extended hours during emergency situations
• Frequent local travel between job sites required

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC in any manner whatsoever.