Mitigation Contents Manager

ServiceMaster Clean of Fraser Valley; Austin, Northern (TX, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

The Mitigation - Contents Manager at SERVPRO Franchise oversees content restoration projects and field crews, focusing on customer satisfaction, revenue growth, and staff development. This front-line leadership role blends office coordination with active jobsite involvement.

You will schedule crews, review estimates, coordinate with subcontractors, manage expenses and equipment, and train personnel while upholding safety guidelines.

Qualifications

• Must be able to lift fifty pounds and work independently.
• Must have a valid driver's license and dependable transportation, public transportation is not available.

Responsibilities

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee Restoration services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage Production/Restoration expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Train Production/Restoration personnel.
• Recruit Production/Restoration personnel.
• Manage Production/Restoration personnel. Continued development of leadership and management skills, as well as restoration expertise.
• Other tasks/duties as required by employer.

Education

High School Diploma/GED

Associates or Bachelors degree

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Do you love helping people through difficult situations?
Then, don’t miss your chance to join our franchise as a member of our contents team! As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”

The Mitigation - Contents Manager oversees all aspects of assigned content restoration projects and assigned restoration crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Primary Responsibilities:

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee Restoration services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage Production/Restoration expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Train Production/Restoration personnel.
• Recruit Production/Restoration personnel.
• Manage Production/Restoration personnel. Continued development of leadership and management skills, as well as restoration expertise.
• Other tasks/duties as required by employer.

This is a management position occasionally working in an office environment; however, frequent field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.

Education and Experience Requirements

• High School Diploma/GED required, Associates or Bachelors degree
• Must be able to lift fifty pounds and work independently
• Must have a valid driver's license and dependable transportation, public transportation is not available.

Schedule

• Monday to Friday, 7:30-4:30 with flexibility with after hours and weekend work

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Each SERVPRO® Franchise is Independently Owned and Operated. Revised 02/2021