Mitigation Contents Manager

SERVPRO of Columbia, Montour & Sullivan Counties; Perkasie (Bucks County); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Training & development

Performance bonus

Job summary

SERVPRO of Columbia, Montour & Sullivan Counties is seeking a management position within our contents team to enhance customer satisfaction and restore properties affected by fire and water damage. You will coordinate with crews and oversee restoration services while ensuring safety protocols are followed.

The ideal candidate must hold a High School Diploma/GED, possess a valid driver's license, and manage production personnel effectively. This role offers competitive pay of $20-25/hour based on experience, with opportunities for overtime and merit-based raises.

Qualifications

• Ability to lift 50 pounds independently and work in field environments.
• Valid driver's license and dependable transportation are required.
• Experience in customer service and project management is preferred.

Responsibilities

• Manage the customer experience and overall satisfaction.
• Schedule crews and resources for service on active projects.
• Train and recruit Production/Restoration personnel.

Skills

Customer management

Team leadership

Restoration expertise

Safety management

Education

High School Diploma/GED

Associates or Bachelor's degree

Job description

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our franchise as a member of our contents team! As a valued SERVPRO® franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow. Training and development program available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”

Primary Responsibilities

• Manage the customer experience and overall customer satisfaction.
• Manage the client experience and overall client satisfaction.
• Provide priority response to potential customers.
• Develop scope of work for projects and review estimates.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule crews and resources to provide service on active projects.
• Coordinate and oversee Restoration services with crews and subcontractors.
• Document and/or review job file to support the services provided.
• Maintain communication with internal and external stakeholders.
• Manage Production/Restoration expenses.
• Manage equipment and materials (assets).
• Follow and oversee safe work practices and adherence to safety and risk management guidelines.
• Train Production/Restoration personnel.
• Recruit Production/Restoration personnel.
• Manage Production/Restoration personnel. Continued development of leadership and management skills, as well as restoration expertise.
• Other tasks/duties as required by employer.

This is a management position occasionally working in an office environment; however, frequent field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.

Education and Experience Requirements

• High School Diploma/GED required, Associates or Bachelors degree
• Must be able to lift fifty pounds and work independently
• Must have a valid driver's license and dependable transportation, public transportation is not available.

Schedule

• Monday to Friday, 7:30-4:30 with flexibility with after hours and weekend work

Pay Rate

Starts at $20-25/hour based on experience, with possibility of overtime pay and increases based on merit.