Mitigation Billing Specialist / Xactimate Billing Specialist

ServiceMaster Clean of Fraser Valley; Delaware; On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Opportunity for advancement

Profit sharing

Training & development

Job summary

Join a dynamic team as a Mitigation Billing Specialist, where you will play a crucial role in managing billing processes for restoration projects. In this position, you'll utilize your expertise in Xactimate to ensure accurate billing and documentation while collaborating with clients and insurance companies. This role offers a supportive environment with opportunities for professional growth and development. If you have a keen eye for detail and a passion for delivering exceptional service, this is the perfect opportunity to advance your career in a reputable company within the restoration industry.

Qualifications

• Proficiency in Xactimate is strongly preferred for this role.
• Prior experience in job billing or insurance claims processing is a major plus.
• Strong attention to detail and organizational skills are essential.

Responsibilities

• Manage the billing process for restoration projects using Xactimate.
• Handle communication with clients and insurance companies regarding billing inquiries.
• Ensure accurate processing of insurance payments and claims.

Skills

Xactimate

Billing Process

Insurance Claims Processing

Attention to Detail

Communication Skills

Organizational Skills

Microsoft Office

Education

High School Diploma or GED

Tools

Xactimate

Microsoft Excel

Microsoft Word

Job description

Benefits:

• 401(k)
• 401(k) matching
• Employee discounts
• Opportunity for advancement
• Profit sharing
• Training & development

Job Title: Mitigation Billing Specialist / Xactimate Billing Specialist

Location: 301 Carson Dr., Bear, DE

Job Type: Full-Time

About SERVPRO of Bear/New Castle
SERVPRO of Bear/New Castle is a trusted leader in the restoration industry, providing expert fire, water, mold, and mitigation services. We are seeking an experienced Mitigation Billing Specialist or Xactimate Billing Specialist to join our team.

What We Offer

• Competitive compensation
  
  
• Opportunities for professional growth and development
  
  
• Career advancement potential
  
  
• Supportive and collaborative team environment
  
  

Role Overview
As a Mitigation Billing Specialist, you will manage the billing process for a variety of restoration projects, including fire, water, mold, and general mitigation services. This position requires proficiency in Xactimate for accurate billing and documentation. You will also be responsible for auditing job files to ensure all required documentation (photos, notes, estimates, etc.) is complete and accurate, then uploading those files into the appropriate systems for processing. You will work closely with internal teams, clients, and insurance companies to resolve billing issues and ensure prompt payments. Your role is critical to ensuring our operations run smoothly and efficiently, supporting both internal and external stakeholders.

Key Responsibilities

• Process all job billing through Xactimate for fire, water, mold, and other mitigation services.
  
  
• Handle communication with clients, vendors, and insurance companies regarding billing inquiries, unpaid claims, and disputes.
  
  
• Resolve discrepancies in invoicing, working with the operations team to address any issues or adjustments.
  
  
• Process insurance payments and claims, ensuring correct coding and submission for all services rendered.
  
  
• Collaborate with project managers and other departments to gather necessary job details and ensure timely billing.
  
  
• Review accounts receivable and follow up with clients or insurers on unpaid claims.
  
  
• Ensure all billing entries are accurate and up to date, meeting company standards and client needs.
  
  
• Maintain organized records of transactions, payments, and communications in Xactimate and related systems.
  
  
• Adhere to insurance carrier guidelines and corporate guidelines for audits, ensuring strong attention to detail and accuracy in all claims processing.
  
  
• Perform additional duties as assigned, including cross-training on various systems for internal checks and balances.
  
  

Qualifications

• Proficiency in Xactimate (strongly preferred)
  
  
• Prior experience in job billing or similar roles, especially in the restoration industry, is a major plus
  
  
• Experience in insurance claims processing is a significant advantage
  
  
• Strong attention to detail, organizational skills, and problem-solving abilities
  
  
• Excellent written and verbal communication skills
  
  
• Ability to multi-task and manage priorities in a fast-paced environment
  
  
• Knowledge of Microsoft Office (Excel, Word)
  
  
• High school diploma or GED (preferred)
  
  

Physical Requirements

• Some filing required, which may involve lifting files, standing, or bending to access cabinets
  
  

How to Apply
If you are detail-oriented, highly organized, and experienced in billing or insurance-related processes, we encourage you to apply for the Mitigation Billing Specialist position at SERVPRO of Bear/New Castle. Join a growing company and help us deliver exceptional service to our clients!

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