Client Billing Dispute Specialist

SERVPRO; Gallatin (TN); Remote; USD 52,000 - 74,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Profit sharing

Paid time off

Paid holidays

Parental leave

Fitness rooms on-site

Employee Assistance Program

Employee Resource Groups

Professional development

Job summary

SERVPRO is seeking a Quality Assurance Billing Dispute Specialist for a remote role. You will facilitate client estimate disputes on submitted job files, ensuring timely responses and compliance with contractor timeframes and drying standards.

The role requires meticulous document review, clear communication with franchises and clients, and strong analytical skills in loss estimating. Responsibilities include logging disputes, tracking progress, and collaborating across teams to resolve billing

Qualifications

• High school diploma or equivalent required.
• IICRC WRT and ASD certifications (or ability to obtain within first year).
• Excellent attention to detail and accuracy.
• Ability to understand department policies, procedures, and processes.
• Strong organizational skills and proactive problem solving.
• Self-motivated and able to work independently.
• Capable of multitasking and adapting to shifting priorities.
• Proficient in Microsoft Office and Windows-based software.

Responsibilities

• Facilitate the process of client estimate disputes on submitted job files.
• Log, track, and ensure completion of all disputes to meet contractual timeframes and policy requirements.
• Review estimates based on carrier guidelines.
• Maintain efficient cycle times and quality of dispute reviews.
• Examine documents for completeness, accuracy, and conformance to carrier guidelines.
• Apply technical knowledge in loss estimating, residential, and commercial mitigation and construction.
• Communicate with franchises and clients via phone, email, and systems to reach agreement on invoiced amounts.
• Escalate disputes to the appropriate professional for review to obtain completion and payment.
• Conduct thorough investigations and gather information from internal and external sources.
• Act as liaison between internal and external customers.

Skills

Clear communication

IICRC WRT/ASD certs

Attention to detail

Policy comprehension

Organizational skills

Independent problem solving

Multitasking

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

What We Offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

What We Offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

A Quality Assurance Billing Dispute Specialist in the Quality Assurance Department is responsible to facilitate the process of client estimate disputes to ensure all concerns are addressed on submitted job files for timely payment.

You will

• Facilitate the process of client estimate disputes on submitted job files.
• Logging, tracking, and ensuring completion of all disputes to ensure responses are timely and in compliance with all applicable contracted timeframes, standard of drying requirements, and company policy is enforced.
• Review an estimate based on carrier guidelines
• Manage efficient cycle times and quality of estimate reviews timely and in a fair manner.
• Examine documents for completeness, accuracy, and conformance to carrier guidelines
• Ability to understand and have a solid technical background that includes an exceptional understanding (and possible hands-on experience) in loss estimating, homeowner residential, commercial. mitigation and construction.
• Comfortable working in a metrics driven claims environment.
• Strong analytical and mathematical ability.
• Exercise objective judgment and critical decision making to resolve issues
• Note and follow up on discrepancies in files
• Effectively communicate with franchises and clients via phone, email, and internal/external systems to accurately bring both parties to agreement on an invoice amount to be paid and the billing dispute closed in a timely manner.
• Escalating disputes to the appropriate professional for review to obtain completion and receive Franchise payment.
• Conduct thorough investigations of all information provided, by analyzing all the issues involved and obtaining responses and information from internal and external entities
• Work as an effective interface/liaison between internal and external customers
• Monitor daily and weekly pending reports and personal worklists, ensuring internal & contractual timeframes are met.
• Identify areas of potential improvement and provide feedback and recommendations to management on issue resolution, quality improvement, policies and procedures, cost saving opportunities, best practices, and performance issues.
• Back up audit team as needed
• Back up customer complaints as needed
• Perform other duties as assigned or required.
• Regular attendance is an essential function of the job.

You have

• Ability to read, write, and speak to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) certification (or ability to obtain within first year of employment)
• Excellent attention to detail
• Ability to understand department policies, procedures, and processes
• Organizing required
• Self-motivated critical thinker who can work independently to research and solve problems
• Ability to multitask and quickly adapt to changing/conflicting priorities
• Proficient use of Microsoft Office suite applications and other windows-based software applications preferred.

Education

High School Diploma or equivalent required

Working Conditions

• Fast-paced high-pressure remote environment.
• Standard working hours, based on a 40-hour work week.
• Additional working hours required as needed to complete assignments and projects on schedule
• Minimal travel as required for business needs
• Work location: Remote

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer.

All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.