Mission Systems Operations & Sustainment Lead

DSA Inc.; Washington (District of Columbia); On-site; USD 160,000 - 170,000; Full time

Job summary

DSA Inc. is seeking an Operations & Sustainment Lead to oversee ACWS production environment operations and sustainment activities, including Tier 3 incident management, system health monitoring, and release coordination.

The role requires 8+ years in IT operations and sustainment for enterprise mission systems, with DoD experience, ITIL, AWS, and Appian knowledge. You will report on SLA performance, coordinate outages, patches, COOP/DR readiness, and communicate risks to stakeholders.

Qualifications

• Bachelor's degree in IT, Computer Science, or a related field.
• ITIL Foundation or higher, AWS SysOps Administrator Associate, SDP certification.
• 8+ years of experience leading IT operations and sustainment for enterprise mission systems, preferably within large-scale DoD environments.
• Experience managing Tier 3 support, incident and defect resolution, SLA/SLO tracking, and root cause analysis using Jira and AESMP.
• Knowledge of AWS environments and Appian platform.
• Ability to monitor system health, SOPs, and coordinate production communications.
• Experience with release coordination, outages, security patching, and COOP/DR readiness.
• Ability to brief system health, metrics, SLA compliance, and operational risks to stakeholders.
• Knowledge of AI concepts and practical applications.

Responsibilities

• Oversee ACWS production environment operations and sustainment activities.
• Manage Tier 3 incident and defect resolution in accordance with SLAs.
• Monitor system health, maintain SOPs, and conduct root cause analysis for operational issues.
• Coordinate system communications, outage scheduling, traditional releases, and security patching.
• Provide defect prioritization recommendations and support COOP/DR planning.
• Participate in recurring Production Status Meetings to report system health, performance metrics, and SLA compliance.

Skills

ITIL Foundation

AWS SysOps Admin Associate

SAFe SDP

Tier 3 incident management

SLA/SLO tracking

System monitoring

Education

Bachelor's degree in IT, Computer Science, or a related field

Tools

Jira

AESMP

AWS

Appian

Job description

DSA Inc. is seeking an Operations & Sustainment Lead to oversee ACWS production environment operations and sustainment activities, including Tier 3 incident management, system health monitoring, and release coordination.

The role requires 8+ years in IT operations and sustainment for enterprise mission systems, with DoD experience, ITIL, AWS, and Appian knowledge. You will report on SLA performance, coordinate outages, patches, COOP/DR readiness, and communicate risks to stakeholders.