Sustainment Lead / O&S Manager - ACWS

Data Systems Analysts, Inc.; Fort Dix (NJ); On-site; USD 160,000 - 170,000; Full time

Job summary

Data Systems Analysts, Inc. seeks an Operations & Sustainment Lead to oversee production environment operations, manage Tier 3 incidents, monitor system health, and coordinate releases.

The role emphasizes risk reporting, security patching, and operational readiness for mission-critical systems. The ideal candidate has 8+ years in IT operations, DoD experience preferred, and strong familiarity with Jira, AESMP, and Appian.

Qualifications

• Bachelor's degree or higher in IT, CS or related field.
• ITIL Foundation or higher, AWS SysOps Administrator Associate, SAFe SDP.
• 8+ years leading IT operations and sustainment for enterprise mission systems, preferably DoD.
• Experience managing Tier 3 support, incident resolution, SLA/SLO tracking, and RCA using Jira and AESMP; AWS environments and Appian knowledge.
• Ability to monitor system health, maintain SOPs, and coordinate production communications.

Responsibilities

• Oversee production environment operations and sustainment activities.
• Manage Tier 3 incident and defect resolution in line with SLAs.
• Monitor system health, maintain SOPs, and conduct root cause analysis.
• Coordinate system communications, outages, releases, and security patching.
• Provide defect prioritization and support COOP/DR planning.

Skills

Bachelor's degree

ITIL Foundation

AWS SysOps

SAFe DevOps SDP

8+ years IT operations

Tier 3 incident resolution

SLA/SLO tracking

Jira

AESMP

Appian

System health monitoring

Release coordination

Operational readiness

AI concepts

DoD production experience

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

Jira

AESMP

Appian

AWS

Job description

All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution.

Operations & Sustainment Lead Summary: Leads Operations and Sustainment activities by overseeing production environment operations, Tier 3 incident and defect resolution, system health monitoring, release coordination, security patching, and SLA performance reporting to sustain reliable mission operations.

Required Skills:

• Bachelor's degree in IT, Computer Science, or a related field.
• ITIL Foundation or higher, AWS Certified SysOps Administrator - Associate, Certified SAFe® DevOps Practitioner (SDP).
• 8+ years of experience leading IT operations and sustainment for enterprise mission systems, preferably within large-scale DoD environments
• Strong experience managing Tier 3 technical support, incident and defect resolution, SLA/SLO tracking, and root cause analysis using tools such as Jira and AESMP, with knowledge of AWS environments and the Appian platform
• Ability to monitor system health, maintain operational SOPs, and coordinate production communications
• Experience supporting release coordination, outage scheduling, security patching, and operational readiness activities
• Ability to brief system health, performance metrics, SLA compliance, and operational risks to stakeholders
• Working knowledge of AI concepts and practical applications

Desired Qualifications:

• Experience supporting Army or DoD production systems, Appian or low-code applications, COOP/DR planning, and secure cloud environments is highly desired

Responsibilities:

• Oversee ACWS production environment operations and sustainment activities
• Manage Tier 3 incident and defect resolution in accordance with SLAs
• Monitor system health, maintain SOPs, and conduct root cause analysis for operational issues
• Coordinate system communications, outage scheduling, traditional releases, and security patching
• Provide defect prioritization recommendations and support COOP/DR planning
• Participate in recurring Production Status Meetings to report system health, performance metrics, and SLA compliance

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The posted salary range is a good-faith estimate. Actual compensation will be based on the selected candidate’s qualifications, experience, skills, and other job-related factors.

DSA - Salary Pay Range

$160,000 - $170,000 USD

Many of DSA's positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens

In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information

DSA is proud to be an Equal Opportunity Employer. DSA is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status

DSA requires background checks , where permitted , by law

DSA is an E-Verify Employer.