Mission Support Specialist (Workforce Management)

Customs and Border Protection

Tucson (AZ)

On-site

USD 76,000 - 119,000

Full time

3 days ago

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Job summary

Customs and Border Protection in Tucson, AZ is seeking a Mission Support Specialist (Workforce Management) to administer personnel programs and analyze workforce data to support operational readiness.

The role involves processing promotions and reassignments, managing pay, leave, and overtime, and preparing reports that inform leadership decisions. Strong analytical and administrative skills are required.

Qualifications

Experience processing personnel actions such as promotions and reassignments.
Experience with base pay, premium pay, overtime and leave administration.
Ability to research and analyze data to make recommendations.
Prepare briefs, project papers, reports and memos on personnel issues.

Responsibilities

Processing personnel actions including promotions, reassignments, or changes in working conditions.
Assisting supervisors with managing base pay, premium pay, overtime and leave administration.
Researching and analyzing data to make recommendations, resolving problems including complaints and arbitrations.
Preparing brief, project papers, reports and memos involving personnel issues.

Skills

Data analysis

HR administration

Personnel actions

Promotions

Overtime and leave administration

Job description

Mission Support Specialist (Workforce Management)

Hiring Agency: Customs and Border Protection
Department: Department of Homeland Security

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Tucson Sector, Mission Readiness Operations, Workforce Management/Office of Workers' Compensation Program, located in Tucson, AZ.

Key Responsibilities

This position starts at a salary of $76,095.00 (GS-11, Step 1) to $118,569.00 (GS-12, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

As a Mission Support Specialist (Workforce Management), you will provide a wide range of administrative programs, concepts, laws, policies, practices, and analytical methods to address technical issues or problems that contain several interrelated issues in workforce management. Duties and responsibilities include: Processing personnel-related actions including promotions, reassignments, or changes in working conditions.

Assisting supervisors with managing base pay, premium pay, overtime and leave administration. Researching and analyzing data to make recommendations, resolving problems including complaints, grievances, and arbitrations including but not limited to Office of Workers' Compensation Program (OWCP) cases. Preparing brief, project papers, reports and memos involving personnel issues to foster understanding and acceptance of findings and recommendations.

Identifying, evaluating, and recommending appropriate human resource interventions to resolve complex interrelated human resources problems and issues.

Requirements & Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Which agency is hiring for this position?

This position is with Customs and Border Protection, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $76095 – $118569/yr.

What is the application deadline?

Applications close on 2026-09-29.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.