Mission Support Specialist

Customs and Border Protection

Hebron Estates (KY)

On-site

USD 64,000 - 101,000

Full time

5 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

Customs and Border Protection in the United States seeks a Mission Support Specialist to provide guidance and analytical support within a DHS framework. You will operate in a field office environment, handling complex administrative tasks and program analyses to meet mission goals.

The role emphasizes adherence to CBP values and requires navigating regulatory changes, training, and using USA Hire assessments.

Qualifications

Education must be from an institution accredited by an agency recognized by the U.S. Department of Education.
Education from foreign institutions must be evaluated by a recognized credential evaluation organization.
Transcripts or coursework hours may be required.

Responsibilities

Performing assignments requiring the application of fundamental principles, concepts, techniques, and guidelines in administrative specialty areas.
Conducting detailed planning to gather and interpret information and data for complex problems, issues, and unusual circumstances.
Determining most effective and efficient approach to meet customer requirements.
Participating in complex studies and projects to develop broader expertise in the assigned specialty area(s).

Job description

Hiring Agency: Customs and Border Protection
Department: Department of Homeland Security

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Chicago Field Office, Area Port of Cleveland, OH, DHL Courier Hub - Cincinnati, located in Hebron, KY. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Key Responsibilities

CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about This position is located in the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Field Operations (OFO).

In this position, you would provide guidance and technical advice in a variety of mission support functional areas for a Field Office or Port of Entry. This position starts at a salary of $64,290.00 (GS-09, Step 1) to $101,126.00 (GS-11, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Duties include: Performing assignments requiring the application of fundamental principals, concepts, techniques, and guidelines in administrative specialty area(s). Conducting detailed planning to gather and interpret information and data for complex problems, issues, and unusual circumstances.

Determining most effective and efficient approach to meet customer requirements. Participating in complex studies and projects designed to develop broader expertise in the assigned specialty area(s). Participating in analyzing the effects of changes in law and regulations as they pertain to management services.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

Requirements & Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position. Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable at this time; however, official copies will be required prior to entrance on duty) or a list of coursework with hours completed provided from the institution. Education must be from an institution accredited by an agency recognized by the U.S.

Department of Education. Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials. Note: If submitting documentation of an evaluation, transcripts are still required. For a listing of some accrediting agencies see NACES | Credentials Evaluations Provided by NACES Members. See Recognition of Foreign Qualifications for more information.

Which agency is hiring for this position?

This position is with Customs and Border Protection, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $64290 – $101126/yr.

What is the application deadline?

Applications close on 2026-09-25.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.