MISSION SUPPORT SPECIALIST (WORKFORCE MANAGEMENT)

Customs and Border Protection

New Orleans (LA)

On-site

USD 75,000 - 97,000

Full time

5 days ago

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Job summary

Customs and Border Protection in New Orleans, LA is seeking a Mission Support Specialist (Workforce Management) to plan and carry out mission support, workforce management, and program planning activities.

You will analyze workforce data, advise on staffing, and coordinate personnel actions to support the sector’s mission readiness operations.

Responsibilities

Assists managers with disciplinary and adverse actions, grievances, changes in working conditions, position management, and workforce-related policy implementation.
Maintains staffing reports and tracks organization information; coordinates timely personnel actions and documentation.
Researches and analyzes workforce data to support responses to complaints, grievances, arbitrations, performance matters, awards, pay, leave, and other employee issues.
Performs general mission support duties including coordinating travel and training, managing logistics, analyzing non-overtime budget factors, supporting acquisitions, and monitoring process trends.
Acts as a liaison among Mission Readiness Operations, Enterprise Services, sector office, USBP headquarters, HRM, LER, EEO, and OCC on workforce management matters.

Job description

MISSION SUPPORT SPECIALIST (WORKFORCE MANAGEMENT)

Hiring Agency: Customs and Border Protection
Department: Department of Homeland Security

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, New Orleans Sector, Mission Readiness Operations, located in New Orleans, LA.

Key Responsibilities

This announcement will be open for 5 business days OR until the first 50 applications have been received, whichever happens first. In this position, you will be planning and carrying out mission support, workforce management, administrative research, and program planning activities for the Mission Readiness Operations Division.

Your analysis, advice, and recommendations will directly support the sector's ability to plan and carry out its mission by improving workforce management, staffing, placement, performance planning, and related administrative operations. This position starts at a salary of $74,678.00 (GS-11, Step 1) to $97,087.00 (GS-11, Step 10).

As a Mission Support Specialist (Workforce Management), you will be responsible for performing a wide range of mission support, workforce management, administrative research, and program planning activities in support of Mission Readiness Operations. Typical duties will include: Assisting managers with disciplinary and adverse actions, grievances, changes in working conditions, position management, and implementation of workforce-related policies and procedures.

Maintaining staffing reports, updating internal table of organization tracking information, monitoring tickler reports, and coordinating timely completion of personnel actions and documentation. Researching, collecting, and analyzing workforce data to support responses to complaints, grievances, arbitrations, performance matters, awards, pay, leave, and other employee-related issues.

Performing general mission support duties, including coordinating travel and training, managing logistical needs, analyzing non-overtime budget factors, supporting acquisitions, and monitoring emerging business process trends.

Serving as a liaison between Mission Readiness Operations, Enterprise Services, the sector office, USBP headquarters, Human Resources Management (HRM), Labor and Employee Relations (LER), Equal Employment Opportunity (EEO), and Office of Chief Council (OCC) on workforce management matters. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Requirements & Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Which agency is hiring for this position?

This position is with Customs and Border Protection, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $74678 - $97087/yr.

What is the application deadline?

Applications close on 2026-11-04.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.