Mission Support Specialist - Admin & Logistics

U.S. Customs and Border Protection; Ferndale (WA); On-site; USD 51,000 - 74,000; Full time

Job summary

U.S. Customs and Border Protection in Ferndale, WA is seeking a Mission Support Assistant to provide clerical, administrative, and mission support for Border Patrol sector operations.

You will handle customer service, mail processing, calendars, and routine inquiries to keep day-to-day operations running smoothly. The role covers personnel/payroll support, budget and travel tasks, records management, and workflow improvements.

Qualifications

• Supporting office functions such as personnel, logistics, budget, travel, payroll, or administration.
• Preparing routine documents such as memos, summaries, reports, or work papers.
• Reviewing administrative information for errors, accuracy, and possible process improvements.
• Using office software to maintain files and create documents, spreadsheets, presentations, or reports.
• Communicating with staff, supervisors, managers, or outside contacts to provide customer service and share information.

Responsibilities

• Providing customer service by greeting visitors, answering phones, directing calls, processing mail, maintaining calendars, and responding to routine inquiries.
• Assisting higher-graded staff and managers with personnel/payroll processing, budget, travel, workers' compensation, logistics, and administrative program support.
• Analyzing and improving internal administrative processes, workflow, reporting systems, and tracking systems.
• Coordinating property management activities, space utilization, annual inventory, documentation, reports, and files.
• Preparing workload and productivity reports, compiling data, identifying process improvements, supporting records management, and assisting users with basic software, hardware, and automation issues.

Skills

Customer service

Payroll processing

Budget management

Travel coordination

Logistics support

Records management

Data entry

Office software

Tools

Office software

Job description

U.S. Customs and Border Protection in Ferndale, WA is seeking a Mission Support Assistant to provide clerical, administrative, and mission support for Border Patrol sector operations.

You will handle customer service, mail processing, calendars, and routine inquiries to keep day-to-day operations running smoothly. The role covers personnel/payroll support, budget and travel tasks, records management, and workflow improvements.