Hotline Guest Coordinator – Part Time City Union Mission

Midwestern Baptist Theological Seminary; Kansas City (MO); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Shift differential of $3/hr on top of base pay

Job summary

Midwestern Baptist Theological Seminary is seeking a compassionate individual to model Biblical hospitality by coordinating supportive services for our center guests. This role involves assisting individuals with their needs while maintaining professionalism and adherence to center policies.

The ideal candidate will have a heart for ministry and serve the urban poor of Kansas City with dedication. The position requires effective communication skills and the ability to manage a supportive environment during shift hours on weekends.

Qualifications

• Demonstrated experience in providing personal care items and clothing.
• Ability to manage center policies and expectations.
• Experience in emergency and life safety procedures.

Responsibilities

• Assist guests with personal care and clothing.
• Communicate and enforce center policies.
• Guide individuals through the daily schedule.
• Complete incident and shift reports accurately.

Skills

Good judgment

Sensitivity

Dependability

Effective communication

Computer literacy (Google, Microsoft)

Education

Two years of post-high school education or 4 years of related experience

Bachelor’s degree in a related field (preferred)

Job description

Job Summary

This position models Biblical hospitality in the coordination of supportive services for the daily care of our center guests and program participants as part of our weekend and overnight service teams. They respond to phone calls by being a calm and welcoming voice, and providing accurate and timely information regarding viable sheltering options.

Duties and Responsibilities

• Assist guests and participants with a successful center experience by providing personal care items and clothing through center supplies.
• Clearly communicate, educate and supervise center policies and expectations.
• Guide individuals through the center daily schedule.
• Complete and account for center management services through the generation and communication of incident and shift reports, bed and room assignments, and necessary documentation in the Mission Tracker database with accuracy and timeliness.
• Exude professionalism when conducting phone duties (e.g., when transferring calls, answering questions, receiving reservations, taking messages, etc.) and complete accurate and timely documentation.
• Control and manage access to the Family Center during overnight and weekend hours.
• Monitor and provide accurate Family Center census data.
• Able to perform life safety, emergency, and security procedures as needed.
• Seek to exemplify Jesus Christ daily and be prepared to share the gospel as opportunities arise.
• Perform other duties as assigned.

City Union Mission Requirements

• Be a born again, mature Christian able to clearly communicate the Gospel as opportunities arise during the workday. (1 Peter 2:21, 3:15)
• Have a desire to serve the Lord through widely varied responsibilities to advance ministry to those currently homeless, and the urban poor of Kansas City, with a compassionate heart.
• Agree to City Union Mission’s Statement of Ministry: Be a genuine believer in the Lord Jesus Christ, as expressed by personal testimony and conduct.
• Be a member in good standing of a recognized protestant, evangelical church for one year or more.
• Have a genuine concern for the ministry of City Union Mission.
• Have a minimum of one year of sobriety from alcohol and drugs and six months from tobacco.
• Agree to abstain from alcoholic beverages, illegal drugs, and tobacco while employed by City Union Mission.
• Have a lifestyle that is free of sexual sin as clearly defined in the Bible.

Required Skills and Abilities

• Demonstrated experience exhibiting good judgment, sensitivity, neatness, accuracy, and dependability.
• Must be able to communicate effectively, and be able to work in a fast paced, emotional environment.
• Demonstrate Computer literacy in Google and Microsoft Applications.

Education and Experience

Required: Two years of post‑high school education; or 4 years of related experience.

Preferred: Bachelor’s degree in a related field and 2 years of related experience.

Physical Requirements

• Prolonged periods of sitting/standing/kneeling, etc.
• Ability to ascend/descend stairs multiple times throughout shift.

Travel Requirements

None

Shift

Friday, Saturday and Sunday from 11 pm‑7 am. Includes a shift differential of $3/hr on top of the base pay.

Apply

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.