WCS - Resident Assistant

Jimmy Jazz; Spokane (WA); On-site; USD 54,443,000 - 61,004,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Job summary

Union Gospel Mission is seeking a Resident Assistant to supervise client services and house management in a Christ-centered shelter in Spokane, WA. The role emphasizes compassionate service, safety, and clear communication among staff and volunteers.

You will oversee intake, security, and site operations while ensuring a healing environment. A relevant background, strong ethics, and commitment to faith-based service are essential; CPR/First Aid is preferred and TB clearance is required.

Qualifications

• Grounded and committed Christian: model servant-leadership in ministry to the poor, homeless and at‑risk individuals.
• Active body of Christ member and adherence to faith statements and values.
• Strong interpersonal and communication skills; ability to instruct and support staff and clients.

Responsibilities

• Oversee shelter operations to align with policies and site procedures.
• Train and supervise volunteers and desk staff; handle high‑level inquiries and decisions.
• Maintain accurate data, reports and shift logs; attend meetings and trainings.
• Manage intake/exit processes; supervise medication handling and safety checks.
• Lead in security tasks, routines, and emergency responsiveness.
• Oversee site-specific duties like day room supervision and meal-time coordination.
• Coordinate with Chaplain and tours/volunteers as needed.

Skills

Christian

Communication

Interpersonal skills

Teamwork

Flexibility

Ethical standards

Sobriety commitment

Education

High school diploma/GED

Tools

MS Office

Job description

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• Base Pay $19.00 - $21.29 / Hour
• Other Compensation $1.00 after 5PM, $1.25 weekends (additional to hourly pay rate for specific hours)
• Job Category Social Services, Coimmunity & Human Services, Residential Support / Direct Care
• Industry Nonprofit Organization Management, Individual & Family Services, Religious Institutions / Faith-Based Ministry
• Employee Type Non-Exempt

If you feel called to use your gifts in a Christ-centered ministry where faith is lived out through compassionate service, we invite you to consider joining the Union Gospel Mission team. Here, every role is an opportunity to reflect the love of Jesus, bring hope and healing to people in need, and serve alongside fellow believers who are committed to prayer, biblical truth, and sharing the Gospel. Together, we can make an eternal difference in the lives of women and children in our community.

UGM considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions and sharing the Gospel.

SUMMARY OF POSITION:

The Resident Assistant is responsible for the supervision of all aspects of client services and house management within the Shelter. This individual communicates effectively with staff and oversees clients and volunteers while working to maintain a clean, safe and healing environment for all.

DUTIES & RESPONSIBILITIES:

Key Result Area #1: Operations

• Ensure the management of the shelter remains in accordance with UGM and site-specific central policies and procedures.
• Train and supervise volunteers and desk staff throughout their shift; provide assistance with any high-level inquiries and decision-making.
• Retain accurate data base information: maintain reports and client information, update shift logs and communicate key information.
• Attend all required UGM and site-specific meetings and trainings.
• Complete components of the intake and exit process thoroughly.
• Exercise vigilance when interacting with clients; administer random urinalysis and Breathalyzer tests as assigned.
• Record all medications and over-the–counter, non-prescribed items checked in by clients.
• Organize and restock supplies in all areas of client services; complete RFM’s as assigned.
• Provide over the counter medical calls as needed, evaluate medical emergencies in the absence of a medical coordinator and ensure patient medication is available 24/7.
• Approve job schedules for clients requesting accommodations.
• Participate in the outcome-based management process.
• Lead clients to self-evaluations as necessary.
• Complete other tasks as assigned by Client Services Manager.

Key Result Area #2: Security

• Ensure facility is safe and secure by monitoring cameras and performing security checks as assigned.
• Verify alarms are set and doors are locked after hours.
• Maintain proactive awareness of clients and monitor their coming and going from the facility; exercise awareness of suspicious behavior.
• Confiscate weapons and paraphernalia and dispose of drugs.
• Perform room checks and car searches as needed.
• Hold healthy boundaries between clients, staff and volunteers.
• Ensure awareness of emergency evacuation.
• Notify leadership immediately following any violent or critical incidents.
  

Key Result Area #3: Site Specific

• Ensure transient camps within 5 blocks of UGM are vacated.
• Provide direct supervision of the day room and lines during meal times.
• Evaluate Work Therapy residents using PADMAN process once a month.
  

Swing Shift

• Assist with Chapel duties, oversight, and coordination as assigned by Chaplain.
• Operate clothing room from 3-4pm.
• Dinner visitors are checked in, tracked, informed, and supervised.
• Day Room is cleared of any remaining items and 24 hours holds are tagged and stored properly.
• Make rounds during chapel to ensure proper attendance.
• Coordinate with tours and volunteers as needed.
  

Graveyard Shift

• Ensure record of accountability for “bag pulls” by guests is in place.
• Log early wake ups.
  

SKILLS & QUALIFICATIONS:

• Grounded and committed Christian: able and willing to model servant-leadership and interested in being part of a ministry to the poor, homeless, drug addicted and mentally ill.
• Active member of the body of Christ, in accordance with the Union Gospel Mission Statement of Purpose, Statement of Vision and Statement of Faith.
• Strong interpersonal skills - exercise compassion and discernment while modeling the teachings of Jesus Christ.
• Able and willing to honor the leadership, chain of command, standards and ministry objectives of Union Gospel Mission.
• Computer literate (Word, Excel, Outlook); able to complete documents, build tables, and accurately record information.
• Excellent communication skills, written, verbal and instructional.
• Insightful, trustworthy, honest, reliable, model appropriate boundaries, and strong work ethic.
• Minimum three (3) years' sobriety, if in recovery.
• Valid Washington or Idaho driver’s license and insurable by UGM standards, including acceptable driving record and minimum age of 25 years – required.
• CPR/First Aid certification – recommended.
• Yearly TB clearance – required.
  

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

• Work is primarily indoors and requires sitting, standing, bending, reaching, and going from building to building - continuously.
• Requires a sustained level of emotional balance, patience, and tolerance for people and personal and management issues – continuously.
• The ability to move about all the facilities on a regular basis – occasionally.
• Requires the ability to hear, see, and speak clearly – continuously.

EQUIPMENT/TOOLS USED:

• Security equipment
  

EDUCATION/EXPERIENCE:

• High school diploma/GED.
• Preferable two years’ experience working with low-income population.
• Knowledge of chemical dependency addictions and process addictions.
• Ability to recognize active use and misuse of legal or illicit substances.
  

#UGMUKG

Requirements

Union Gospel Mission is a privately funded 501(c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and Statement of Purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

• Be able and willing to share the Gospel and participate in all the ministry activities of Union Gospel Mission.
• Subscribe to Union Gospel Mission Statement of Faith and UGM Distinctives upon hire and continuously while employed.
• Adhere to Union Gospel Mission Employee Handbook.

Summary

We offer a comprehensive and mission-aligned benefits package designed to support your well-being, growth, and work-life balance. Our benefits include competitive health coverage, generous paid time off, retirement contributions after one-year of service, and opportunities for professional development - all within a collaborative, purpose-driven environment.

Highlights:

• Medical, dental, and vision insurance (options for employees, their spouse and children)
• Generous PTO (20 days annually with carryover) and 7 additional paid holidays (carryover limits may apply)
• Retirement plan with employer matching contribution starting at year one and building on years 3, 5 and 7 matching employee contribution up to 5% at year 7)

Additional Information

• Location Crisis Shelter for Women and Shelter - Spokane WA