Mission Support Administrator - Full Performance

Gilder Search Group; Chantilly (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology services provider in Chantilly, VA, is searching for a Mission Support Administrator at full performance level. The role involves managing workflows, providing administrative support, and interpreting policies. Candidates should possess extensive knowledge of Microsoft Office Suite and have strong analytical and communication skills. Required qualifications include a high school diploma and at least four years of administrative experience. This role emphasizes independent work under minimal supervision.

Qualifications

• 4+ years of administrative support experience with increasing responsibility.
• Ability to work independently and handle complex tasks.
• Strong written communication skills for composing original documents.

Responsibilities

• Manage, execute, and troubleshoot complex workflow processes.
• Provide comprehensive administrative support to various projects.
• Train and guide less experienced contractors.

Skills

Subject matter expertise in interpreting established policies

Extensive knowledge of Agency and IC administrative processes

Extensive knowledge of internal administrative support applications

Knowledge of Microsoft Office Suite

Analytical skills for complex information interpretation

Excellent communication skills

Planning and organizational skills

Interpersonal skills for effective relationships

Time management skills

Ability to maintain confidentiality

Education

High School Diploma or GED

Associates or Bachelor’s Degree (preferred)

Tools

Microsoft Office Suite

Job description

Mission Support Administrator - Full Performance

Open Systems Technologies Corporation - Chantilly, VA, United States

Top Secret with Full Scope (FSP) Required.

This is full performance Mission Support Administrator (MSA) work in the WMA area. Full performance MSA work entails managing, executing and troubleshooting complex end-to-end (E2E) workflow processes or programs, and independently coordinating the resolution of issues across multiple work units. The work also includes managing, coordinating, and/or providing comprehensive administrative support to a work unit, project, program or functional area.

Mission Support Administrator work at the full performance level is complex, diverse, and requires interpreting and applying established policies and regulations to often unique situations and under unique circumstances. Generally work includes managing, organizing, scheduling, creating, and executing complex E2E workflow processes or programs. MSAs at the full performance level also train and guide less experienced contractors. The work is performed under minimal supervision. Specific duties and responsibilities will vary based on assignment.

Short Summary

The scope of Mission Support Administrator Full Performance work is to manage, coordinate, and/or provide comprehensive administrative support to a work unit, project, program or functional area.

Knowledge, Skills and Abilities

• Subject matter expertise sufficient to interpret and apply established policies, procedures, and guidelines to unique situations or under unique circumstances.
• Extensive knowledge of Agency and IC administrative processes and procedures related to area of assignment.
• Extensive knowledge of assignment‑specific internal administrative support applications.

Required

• Extensive knowledge of Microsoft Office Suite applications (e.g., Power Point, Word, Outlook, Excel).
• Basic understanding of Project Management fundamentals, sufficient to plan, coordinate, and execute E2E administrative support to a process, project/program or functional area.
• Analytical skills sufficient to assess and interpret highly complex information from multiple sources and develop insightful recommendations and solutions.
• Excellent communication skills sufficient to respond to customers’ complex questions; communicate procedures and processes to management, co‑workers, customers, and stakeholders; and to provide guidance on pertinent changes to business functions and operations in a manner that is easily understood.
• Writing skills sufficient to compose original, non‑template, clear and concise moderately complex written products.
• Planning and organizational skills to systematically manage, coordinate, track, and complete workflow activities.
• Representational skills (tact, diplomacy, protocol) to represent work unit at meetings, events, forums and in Agency Working Groups, with Sponsor guidance.
• Strong interpersonal skills to gather task information, project requirements, project specifications from customers and to maintain effective working relationships with team and customers.
• Time management skills to meet and adapt to changing requirements or priorities.
• Ability to establish, maintain, and leverage a wide range of contacts and professional relationships to network and liaise across the Agency/IC.
• Ability to be discreet and maintain confidentiality.
• Ability to teach, train and guide less experienced administrative support contractors, fostering an understanding of the rationale for processes and procedures.

Minimum Qualifications

Experience: A minimum of four (4) years of prior administrative support or comparable experience, demonstrating increased levels of complexity and responsibility in the areas of problem solving, working independently, maturity, judgment, and initiative. Applicable higher education may be substituted for up to one (1) year of work experience.

Education:

• Required: High School Diploma or GED.
• Preferred: Associates or Bachelor’s Degree.