Mission Operations Lead – Field Deployment & Customer Success

Anduril Industries; Washington (District of Columbia); On-site; USD 132,000 - 209,000; Full time

Job summary

Anduril Industries in the United States is seeking a customer-facing Account Manager to work directly with the United States Marine Corps to develop, deploy, and support Anduril C2 products for mission needs and operational effectiveness.

You will own contract deliverables, measure performance, write technical reports, and create user engagement roadmaps while collaborating with engineering, product, and logistics teams to continuously improve user workflows and outcomes in the field.

Qualifications

• Experience in program management and product deployment roles.
• Excellent interpersonal and stakeholder management skills.
• Understanding of U.S. and allied military operations.
• Ability to translate highly technical concepts into operational requirements and performance specifications.
• Willing to travel 25-50%.
• Secret Clearance or above required.

Responsibilities

• Serve in a customer-facing Account Manager capacity, working directly with the United States Marine Corps to develop and deploy Anduril integrated hardware-software C2 products to meet customer and operational needs
• Own the delivery of contract deliverables to include the developing, and implementing, measures of performance and effectiveness, writing technical reports and creating user engagement roadmaps
• Design & implement user feedback loops to gather, triage, and prioritize requirements, feedback, issues, and challenges found through the employment of Anduril C2 products during training, exercises, and normal use within unit schedules
• Provide input to program and engineering teams to drive the development of product features and configurations that enhance or greatly improve efficiency of user workflows and employment of Anduril C2 products
• Support engagement with other service components, Geographic Combatant Commands, and other Government organizations as required to integrate Anduril products laterally across United States Armed Forces customers for increased adoption
• Develop and contribute to a streamlined user feedback and engagement system, which include issue tracking, training sessions, refreshers, and focused preparation for large scale exercises and events

Skills

Stakeholder management

Interpersonal skills

Program management

Communication

Travel willingness

Job description

Anduril Industries in the United States is seeking a customer-facing Account Manager to work directly with the United States Marine Corps to develop, deploy, and support Anduril C2 products for mission needs and operational effectiveness.

You will own contract deliverables, measure performance, write technical reports, and create user engagement roadmaps while collaborating with engineering, product, and logistics teams to continuously improve user workflows and outcomes in the field.