Mission Operation Engineer

CACI International Inc; Denver (CO); On-site; USD 75,200 - 158,100; Full time

Job summary

CACI International Inc in Denver is seeking a Mission Operations Engineer to support the FADE program. You will bridge the gap between warfighters and software developers, supporting a mission-critical platform that delivers real-world intelligence value.

The role involves Tier I help desk duties, on-site and virtual training, and collaboration with cross-functional teams to ensure software meets operational needs. A Top Secret clearance with Poly is required, and travel up to 25%.

Qualifications

• Active Top Secret clearance with Poly.
• Minimum 5 years of Military or Intelligence Community experience.
• Proficiency in at least one Intelligence Community discipline.
• Demonstrated experience in customer service roles.
• Team-first approach with ability to work across functional groups.
• Strong analytical skills with ability to troubleshoot complex issues.
• Exceptional verbal and written communication skills.
• Willingness to travel up to 25% of the time.

Responsibilities

• Serve as Tier I help desk support, leveraging your Intelligence Community experience to answer questions and monitor help desk platforms to ensure mission continuity.
• Troubleshooting technical issues and analytical workflows.
• Conduct comprehensive classroom training at our Denver facility.
• Travel to customer locations for on-site training delivery.
• Facilitate virtual training sessions for remote users.
• Provide software demonstrations to government leadership during technical exchange meetings and monthly program management reviews.
• Represent user perspectives and workflows in development meetings, ensuring software meets real-world operational needs.
• Test and evaluate pre-release software.
• Triage and capture reported software defects.

Skills

Customer service

Analytical skills

Communication skills

Team collaboration

Tools

Jira

Grafana

Confluence

Kibana

Job description

Job Title: Mission Operation Engineer
Job Category: Intelligence
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 25%
Type of Travel: Local
Anticipated Posting End: 9/14/2026

The Opportunity

• Join the Fusion Analysis Development Effort (FADE) program as our Mission Operations Engineer where you'll make a significant impact by
• Bridging the critical gap between warfighters and cutting-edge software development
• Supporting a mission-critical platform that delivers real-world intelligence value
• Becoming an essential team member in a dynamic, fast-paced environment where your expertise directly influences operational success
• Working at the intersection of technology and national security to enhance intelligence capabilities

Responsibilities

User Support

• Serve as Tier I help desk support, leveraging your Intelligence Community experience to answer questions and monitor help desk platforms to ensure mission continuity
• Troubleshooting technical issues and analytical workflows

User Engagement

• Conduct comprehensive classroom training at our Denver facility
• Travel to customer locations for on-site training delivery
• Facilitate virtual training sessions for remote users
• Provide software demonstrations to government leadership during technical exchange meetings and monthly program management reviews

Engineering Support

• Represent user perspectives and workflows in development meetings, ensuring software meets real-world operational needs
• Test and evaluate pre-release software
• Triage and capture reported software defects

Qualifications

Required:

• Active Top Secret security clearance with Poly
• Minimum 5 years of Military or Intelligence Community experience
• Proficiency in at least one Intelligence Community discipline
• Demonstrated experience in customer service roles
• Team-first approach with ability to work across functional groups
• Strong analytical skills with ability to troubleshoot complex issues
• Exceptional verbal and written communication skills
• Willingness to travel up to 25% of the time

Desired:

• Experience with FADE applications including MIST, Watchbox, Linx, Reports, Sheets, & Drive
• Prior instructional or training experience
• Familiarity with tools such as Jira, Grafana, Confluence, or Kibana

Pay Range

Proposed Salary Range For This Position Is $75,200 - 158,100 USD

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.