Mission Operation Engineer

CACI; Denver (CO); On-site; USD 75,200 - 158,100; Full time

Job summary

CACI is seeking a Mission Operations Engineer in Denver, CO, to support the FADE program and bridge warfighters with cutting-edge software development. You will contribute to mission-critical platforms delivering real-world intelligence value within a fast-paced environment.

The role includes Tier I help desk support, on-site and remote training delivery, and collaboration with engineering to ensure software meets operational needs. Travel up to 25% is required.

Qualifications

• Active Top Secret clearance with Polygraph.
• Minimum 5 years of Military or Intelligence Community experience.
• Proficiency in at least one Intelligence Community discipline.
• Demonstrated experience in customer service roles.
• Team-first approach across functional groups.
• Strong analytical skills with ability to troubleshoot complex issues.
• Exceptional verbal and written communication skills.
• Willingness to travel up to 25%.

Responsibilities

• Serve as Tier I help desk support, leveraging Intelligence Community experience to answer questions and monitor help desk platforms.
• Troubleshooting technical issues and analytical workflows.
• Conduct comprehensive classroom training at our Denver facility.
• Travel to customer locations for on-site training delivery.
• Facilitate virtual training sessions for remote users.
• Provide software demonstrations to government leadership during technical exchange meetings and monthly program management reviews.
• Represent user perspectives and workflows in development meetings, ensuring software meets real-world operational needs.
• Test and evaluate pre-release software.
• Triage and capture reported software defects.

Skills

Top Secret clearance

IC experience

Customer service

Analytical skills

Communication skills

Travel readiness

Team collaboration

Problem solving

Jira

Grafana

Confluence

Kibana

Tools

Jira

Grafana

Confluence

Kibana

Job description

Job Title: Mission Operation EngineerJob Category: IntelligenceTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 25%Type of Travel: LocalAnticipated Posting End: 10/5/2026

The Opportunity

• Join the Fusion Analysis Development Effort (FADE) program as our Mission Operations Engineer where you'll make a significant impact by

• Bridging the critical gap between warfighters and cutting-edge software development

• Supporting a mission-critical platform that delivers real-world intelligence value

• Becoming an essential team member in a dynamic, fast-paced environment where your expertise directly influences operational success

• Working at the intersection of technology and national security to enhance intelligence capabilities

Responsibilities

User Support

• Serve as Tier I help desk support, leveraging your Intelligence Community experience to answer questions and monitor help desk platforms to ensure mission continuity

• Troubleshooting technical issues and analytical workflows

User Engagement

• Conduct comprehensive classroom training at our Denver facility

• Travel to customer locations for on-site training delivery

• Facilitate virtual training sessions for remote users

• Provide software demonstrations to government leadership during technical exchange meetings and monthly program management reviews

Engineering Support

• Represent user perspectives and workflows in development meetings, ensuring software meets real-world operational needs

• Test and evaluate pre-release software

• Triage and capture reported software defects

Qualifications

Required

• Active Top Secret security clearance with Poly

• Minimum 5 years of Military or Intelligence Community experience

• Proficiency in at least one Intelligence Community discipline

• Demonstrated experience in customer service roles

• Team-first approach with ability to work across functional groups

• Strong analytical skills with ability to troubleshoot complex issues

• Exceptional verbal and written communication skills

• Willingness to travel up to 25% of the time

Desired

• Experience with FADE applications including MIST, Watchbox, Linx, Reports, Sheets, & Drive

• Prior instructional or training experience

• Familiarity with tools such as Jira, Grafana, Confluence, or Kibana

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

The proposed salary range for this position is:

$75,200 - 158,100 USD

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.