Mission Operations Engineer — Intelligence Systems & Training

CACI; Denver (CO); On-site; USD 75,200 - 158,100; Full time

Job summary

CACI is seeking a Mission Operations Engineer in Denver, CO, to support the FADE program and bridge warfighters with cutting-edge software development. You will contribute to mission-critical platforms delivering real-world intelligence value within a fast-paced environment.

The role includes Tier I help desk support, on-site and remote training delivery, and collaboration with engineering to ensure software meets operational needs. Travel up to 25% is required.

Qualifications

• Active Top Secret clearance with Polygraph.
• Minimum 5 years of Military or Intelligence Community experience.
• Proficiency in at least one Intelligence Community discipline.
• Demonstrated experience in customer service roles.
• Team-first approach across functional groups.
• Strong analytical skills with ability to troubleshoot complex issues.
• Exceptional verbal and written communication skills.
• Willingness to travel up to 25%.

Responsibilities

• Serve as Tier I help desk support, leveraging Intelligence Community experience to answer questions and monitor help desk platforms.
• Troubleshooting technical issues and analytical workflows.
• Conduct comprehensive classroom training at our Denver facility.
• Travel to customer locations for on-site training delivery.
• Facilitate virtual training sessions for remote users.
• Provide software demonstrations to government leadership during technical exchange meetings and monthly program management reviews.
• Represent user perspectives and workflows in development meetings, ensuring software meets real-world operational needs.
• Test and evaluate pre-release software.
• Triage and capture reported software defects.

Skills

Top Secret clearance

IC experience

Customer service

Analytical skills

Communication skills

Travel readiness

Team collaboration

Problem solving

Jira

Grafana

Confluence

Kibana

Tools

Jira

Grafana

Confluence

Kibana

Job description

CACI is seeking a Mission Operations Engineer in Denver, CO, to support the FADE program and bridge warfighters with cutting-edge software development. You will contribute to mission-critical platforms delivering real-world intelligence value within a fast-paced environment.

The role includes Tier I help desk support, on-site and remote training delivery, and collaboration with engineering to ensure software meets operational needs. Travel up to 25% is required.