Mission Operation Engineer

Jobtailor; Colorado; On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Colorado seeks a Tier I help desk specialist with an active Top Secret clearance to support intelligence community missions. You will troubleshoot issues, deliver user training at the Denver facility, and travel to client sites for on-site sessions.

You will also conduct virtual training, demonstrate software to government leadership, capture defects, and participate in development meetings to ensure software meets real-world operations.

Qualifications

• Active Top Secret clearance required with Poly (as per job requirements).
• Minimum 5 years of Military or Intelligence Community experience preferred.
• Experience in customer service roles and training delivery.
• Strong analytical abilities and problem-solving skills.
• Excellent verbal and written communication capabilities.

Responsibilities

• Serve as Tier I help desk support and monitor help desk platforms.
• Troubleshoot technical issues and analytical workflows for clients.
• Conduct classroom training at the Denver facility.
• Travel to customer locations for on-site training delivery (up to 25%).
• Facilitate virtual training sessions for remote users.
• Provide software demonstrations to government leadership during meetings.
• Represent user perspectives in development meetings to align software with real-world needs.
• Test and evaluate pre-release software; triage and capture defects.

Skills

Top Secret clearance

Intelligence Community experience

Customer service

Analytical skills

Training delivery

Communication skills

Job description

• Serve as Tier I help desk support, leveraging your Intelligence Community experience to answer questions and monitor help desk platforms to ensure mission continuity
• Troubleshooting technical issues and analytical workflows
• Conduct comprehensive classroom training at our Denver facility
• Travel to customer locations for on-site training delivery
• Facilitate virtual training sessions for remote users
• Provide software demonstrations to government leadership during technical exchange meetings and monthly program management reviews
• Represent user perspectives and workflows in development meetings, ensuring software meets real-world operational needs
• Test and evaluate pre-release software
• Triage and capture reported software defects

Requirements

• Active Top Secret security clearance with Poly
• Minimum 5 years of Military or Intelligence Community experience
• Proficiency in at least one Intelligence Community discipline
• Demonstrated experience in customer service roles
• Team-first approach with ability to work across functional groups
• Strong analytical skills with ability to troubleshoot complex issues
• Exceptional verbal and written communication skills
• Willingness to travel up to 25% of the time

Core Competencies

Demonstrates expertise in Tier I Help Desk Support, leveraging Intelligence Community experience to troubleshoot technical issues and deliver effective training. Proficient in customer service and communication, with a strong analytical mindset to ensure software meets operational needs.

Highest-signal resume keywords

• Active Top Secret Security Clearance
• Intelligence Community Experience
• Customer Service Experience
• Analytical Skills
• Training Delivery

Soft Skills

• Exceptional Verbal Communication
• Exceptional Written Communication
• Team-First Approach

Industry Keywords

• Military Experience
• Intelligence Community Discipline
• Help Desk Support
• Software Demonstrations
• Technical Exchange Meetings