Mission Logistics Specialist

ZipRecruiter; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading organization is seeking a Mission Logistics Specialist to support the fulfillment team in granting children's wishes. This full-time role involves managing caseloads, ensuring excellent customer service, and collaborating with various teams to enhance the wish journey. The ideal candidate will have a Bachelor's degree, strong communication skills, and the ability to travel as needed.

Qualifications

• Bachelor’s degree or equivalent combination of education and work experience.
• Fluent in Spanish desired but not required.

Responsibilities

• Manage an assigned caseload of children who are qualified for a wish.
• Track progress and enter updates for the assigned caseload within the database management software systems.
• Achieve individual, market team and chapter-wide goals related to targeted number of wishes.

Skills

Reliable

Communicator

Inclusive

Humble

Planful

Energetic

Education

Bachelor’s degree

Job description

Job DescriptionJob Description

Job Title: Mission Logistics Specialist

Reports to: Mission Fulfillment Director

Supervisory Responsibilities: None

Type of position: Full Time

Salary-Exempt Status: Overtime Eligible

Position Summary

The Mission Logistics Specialist execute the mission of our organization by fulfilling children’s wish experiences, primarily by supporting the fulfillment team in granting wishes by carrying a caseload of assigned wishes.

Essential Job Functions

• Ensure and exemplify standards of excellence in customer service to internal and external stakeholders in upholding the MAW brand and values.
• Manage an assigned caseload of children who are qualified for a wish, to grant impactful wishes, according to established performance standards and guidelines created by Make-A-Wish America and Make-A-Wish Ohio, Kentucky & Indiana.
• Manage and execute the logistics of specialized wishes across the Chapter in support of the Fulfillment team.
• Work with peers and market teams to enhance the overall wish journey through enhancements and transformational wish experiences of children.
• Track progress and enter updates for the assigned caseload within the database management software systems (i.e., Salesforce).
• Utilize reporting tools to effectively communicate wish progress to all stakeholders.
• Achieve individual, market team and chapter-wide goals related to targeted number of wishes. average wish cost and in-kind support.
• Solicit, secure and steward vendors/in-kind donors related to each wish experience.
• Recognize and report inappropriate or dangerous behavior by volunteers so that the Leadership Team may determine corrective action.
• Escalate additional educational needs and opportunities to Leadership.
• Maintain confidentiality of records, including any information provided by volunteers and medical information provided by parents, guardians, and medical professionals.
• Travel expectations for this role are:
  1. Participation in annual all staff retreat
  2. Attending high profile wish reveals, departmental in person meetings.
• Other duties, as assigned.

Core Competencies

Reliable- As reliable employees, we are consistently kind and respectful. We earn the confidence and trust of those we work with. We navigate our work with honesty and integrity by being accountable for the commitments we make.

Communicator-We own our roles as communicators by being authentic and consistent in our communications with each other. We foster open dialogue and encourage giving and receiving feedback. We share respectfully and listen carefully.

Inclusive-We are employees who strive to be inclusive, we invite the perspectives and insights others share. We value collective problem-solving and the shared success of every member of the chapter team toward our common goals.

Humble-Humble employees seek to continuously become more self-aware and assume best intentions in others. We are willing to consider how we show up to our work, seek clarity from others, and take responsibility for our words and actions.

Planful-We show respect for our work and others by being planful. We are organized in the management of our daily work. We are on time and prepared for meetings. And we embrace changes that create more effective and efficient ways to work together.

Energetic-We are excited about working with others who believe in the future of our chapter and take our functional and cultural roles seriously. We are resilient and supportive of each other through wins and challenges.

Qualifications

• Bachelor’s degree or equivalent combination or education and work experience.
• Fluent in Spanish desired but not required
• Valid driver’s license and reliable transportation.
• Flexibility to travel overnight up to 20% of the time.
• Availability to be on a rotating schedule for 24-hour/day, 365 days/year emergency calls.

Physical Demands

While performing this job, employees may be required to talk, stand, or sit for long periods of time, walk, climb stairs, key data, stoop, twist, bend, crawl, speak and hear. Employees may drive a motor vehicle and may be required to travel during business hours. Person must also be able to move/lift to 20 pounds. While performing this job employee is exposed to weather prevalent at the time with varying noise levels. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.