Customer Logistics Specialist

Kar's Nuts; Madison Heights (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the food and beverage manufacturing industry is seeking a Customer Logistics Specialist. This entry-level role involves ensuring efficient delivery and managing customer concerns. The ideal candidate will possess strong communication and organizational skills, with a passion for customer satisfaction.

Qualifications

• 2-4 years of experience in a related field; CPG experience preferred.
• Ability to work independently with initiative and judgment.

Responsibilities

• Serve as the primary contact for customer inquiries, providing a superior customer experience.
• Manage and track customer orders using SAP and vendor sites.

Skills

Communication

Interpersonal Skills

Organizational Skills

Education

2-4 years of experience in a related field

Tools

SAP

Microsoft Office

Job description

Join to apply for the Customer Logistics Specialist role at Kar's Nuts.

We are on a mission to grow Second Nature Brands 2x from $500MM to +$1B in the next 4 years through organic growth, e-commerce, innovation, and M&A. We have an opening for a Customer Logistics Specialist, reporting to the Director of Customer Service. This role involves ensuring efficient delivery and managing customer concerns, crucial for timely, safe, and cost-effective goods delivery.

Key Responsibilities

• Serve as the primary contact for customer inquiries, providing a superior customer experience.
• Manage and track customer orders using SAP and vendor sites, resolving issues like pricing errors, underweight orders, or incorrect items.
• Coordinate with the warehouse team on delayed or short-dated products and communicate delays or shortages to customers.
• Act as a liaison between customers, brokers, sales teams, facilities, production, and other departments to ensure timely shipping and resolve problems.
• Proactively address customer needs with a positive attitude and appropriate concern.
• Provide customer-specific reports and updates as required.

Qualifications And Education Requirements

• 2-4 years of experience in a related field; CPG experience preferred.
• Ability to work independently with initiative and judgment.
• Exceptional communication and interpersonal skills.
• Passion for customer satisfaction and building long-term relationships.
• Strong organizational skills to manage multiple priorities and deadlines.
• Ability to handle a large workload efficiently, including heavy email traffic.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Preferred skills include knowledge of retail customers, export, multiple currencies, SAP, and EDI.

This description may evolve; duties and responsibilities can change at any time.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Food and Beverage Manufacturing