Mission-Driven Store Leader

Priority Dispatch Corp.; Clanton (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Alabama Goodwill Industries is seeking a Keyholder to oversee daily store operations, ensure security, and provide a positive experience for customers and donors. This role requires opening/closing the store, supervising staff, and supporting merchandise and inventory activities.

The Keyholder models AGI’s mission, delivering mission-aligned service, coordinating with leadership, and maintaining store standards. Weekend/evening hours may be required to meet operating needs.

Qualifications

• High school diploma or equivalent required.
• Experience in retail or customer service preferred.
• Previous supervisory or team lead experience is a plus.

Responsibilities

• Open and close the store according to AGI procedures.
• Manage alarm system: arm/disarm, maintain and update codes as needed.
• Handle daily cash operations, including drawer reconciliation and bank deposits.
• Provide courteous, mission-focused service to all customers and donors.
• Address and resolve customer concerns promptly and professionally.
• Promote the impact of donations and purchases in support of AGI’s mission.
• Supervise associates during assigned shifts and ensure task completion.
• Provide support during peak hours, including on the sales floor and registers.
• Assist with training and coaching new team members in store procedures and policies.
• Completes hands-on and computer-based training as required and per policy.
• Ensure store is clean, safe, and organized at all times.
• Restock merchandise and support product rotation as needed.
• Assist with donation processing and inventory movement to the sales floor.
• Assist with the loading and unloading of trucks.
• Maintain a visible presence to deter theft and support a safe environment.
• Report any incidents, unsafe conditions, or policy violations to management.
• Act as the designated person in charge in the absence of the TLC or ATL.
• Support day-to-day operations and execution of store plans and goals.
• AGI may assign additional duties as needed in support of its mission and operational goals.

Skills

Leadership

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Alabama Goodwill Industries is seeking a Keyholder to oversee daily store operations, ensure security, and provide a positive experience for customers and donors. This role requires opening/closing the store, supervising staff, and supporting merchandise and inventory activities.

The Keyholder models AGI’s mission, delivering mission-aligned service, coordinating with leadership, and maintaining store standards. Weekend/evening hours may be required to meet operating needs.