Mission-Driven Retail Shift Supervisor

Goodwill Industries of Southwest Florida; Port Charlotte (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Paid time off

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking a Retail Shift Supervisor to assist the management team in the daily operation of the Port Charlotte store. You will help achieve sales, expenses, and mission-related goals while leading staff to provide excellent customer service and safe operations.

The role requires a high school diploma or equivalent and prior retail experience. You’ll train staff, manage merchandising, and ensure compliance with policies, working flexible hours including evenings and

Qualifications

• High school diploma or equivalent required.
• One year of retail sales experience preferred.
• Ability to learn and operate POS systems, donation systems, office computers, and telephones.
• Ability to supervise and train employees in production, merchandising, checkout, and customer service functions.
• Ability to work effectively under stressful conditions while demonstrating good judgment, patience, and understanding.
• Ability to understand and follow oral and written instructions.
• Ability to read, write, speak, hear, and perform business-related mathematical calculations.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to bend, stoop, reach, twist, lift, push, pull, and move items weighing up to 40 pounds.
• Ability to stand for extended periods of time.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.

Responsibilities

• Maintain a safe, clean, and organized store environment.
• Assist in achieving store sales, expense, profit, customer transaction, and Ecommerce revenue goals.
• Educate customers, donors, and the community about Goodwill programs and mission services.
• Sort and grade merchandise, hang and price items according to guidelines, and meet daily production goals.
• Maintain attractive displays, proper signage, inventory rotation, and compliance with pricing and merchandising guidelines.
• Prepare and submit accurate reports, control store expenses, and ensure compliance with loss prevention policies.
• Assist with the physical operation of the store and premises.
• Foster effective communication with employees through store meetings and ongoing interaction.
• Supervise, train, and support employees to ensure production, pricing, recycling, salvage, and quality control standards.
• Establish and reinforce performance standards and ensure compliance with policies.

Skills

Leadership

Customer service

Staff training

Team supervision

Education

High school diploma or equivalent

Tools

POS systems

Donation systems

Office computers

Telephones

Job description

Goodwill Southwest Florida is seeking a Retail Shift Supervisor to assist the management team in the daily operation of the Port Charlotte store. You will help achieve sales, expenses, and mission-related goals while leading staff to provide excellent customer service and safe operations.

The role requires a high school diploma or equivalent and prior retail experience. You’ll train staff, manage merchandising, and ensure compliance with policies, working flexible hours including evenings and