General Manager

Goodwill Southern California; Los Angeles (CA); On-site; USD 84,033,600 - 118,473,600; Full time

Benefits offered by this job

FSA

Life insurance

PTO and paid holidays

Tuition Reimbursement

Job summary

Goodwill Southern California is seeking a Retail General Manager to oversee Sherman Oaks store operations, guide a team, and drive sales, production, and customer/donor satisfaction. You will lead staffing, budgets, safety, and merchandising to meet brand standards and community impact.

The role requires 3–5 years of supervisory retail experience, a high school diploma or GED, and strong leadership and communication skills.

Qualifications

• 3–5 years of supervisory experience in a customer-focused management role.
• High school diploma or GED; college degree a plus.
• Strong leadership with a track record of developing high-performing teams.
• Ability to manage multiple priorities independently with strong follow-through.
• Proficiency with PCs, POS systems, and Microsoft Outlook/Excel.
• Excellent communication, coaching, and problem-solving skills.

Responsibilities

• Lead overall store operations to achieve goals in sales, production, customer service, payroll, safety, and expense control.
• Provide excellent service and foster positive engagement with Ambassadors, customers, and donors.
• Maintain a clean, safe, and welcoming environment by ensuring compliance with all safety standards and SOPs.
• Oversee staffing activities including interviewing, hiring, onboarding, scheduling, coaching, and performance evaluations.
• Monitor operational performance, including weekly budgets, expenditures, and performance variances; implement corrective actions as needed.
• Ensure efficient donation intake, processing, and production practices to meet company standards.
• Enforce asset protection, loss prevention, and store security procedures.
• Lead daily merchandising reviews and ensure the sales floor reflects brand standards and promotional requirements.
• Authorize markdowns when appropriate and respond to sales trends and sell-through.
• Complete schedules, manage timecards, and ensure compliance with payroll processes.
• Attend required meetings and trainings; support nearby locations as needed.
• Work flexible shifts including evenings, weekends, holidays, and overtime as required.

Skills

Leadership

Staff management

Customer service

Problem-solving

Multitasking

Communication

Education

High school diploma or GED

College degree a plus

Tools

POS systems

Microsoft Outlook/Excel

Job description

Goodwill Southern California is seeking a Retail General Manager to oversee the full operations of our Sherman Oaks retail store. In this leadership role, you will guide a team, ensure strong customer and donor experiences, and drive performance across sales, production, and operational goals — all while supporting our mission of Transforming Lives Through the Power of Work.

What You’ll Do:

• Lead overall store operations to achieve goals in sales, production, customer service, payroll, safety, and expense control.
• Provide excellent service and foster positive engagement with Ambassadors, customers, and donors.
• Maintain a clean, safe, and welcoming environment by ensuring compliance with all safety standards and SOPs.
• Oversee staffing activities including interviewing, hiring, onboarding, scheduling, coaching, and performance evaluations.
• Monitor operational performance, including weekly budgets, expenditures, and performance variances; implement corrective actions as needed.
• Ensure efficient donation intake, processing, and production practices to meet company standards.
• Enforce asset protection, loss prevention, and store security procedures.
• Lead daily merchandising reviews and ensure the sales floor reflects brand standards and promotional requirements.
• Authorize markdowns when appropriate and respond to sales trends and sell-through.
• Complete schedules, manage timecards, and ensure compliance with payroll processes.
• Attend required meetings and trainings; support nearby locations as needed.
• Work flexible shifts including evenings, weekends, holidays, and overtime as required.

What You Bring:

• 3–5 years of supervisory experience in a customer-focused management role; retail experience preferred.
• High school diploma or GED required; college degree a plus.
• Strong leadership ability with a track record of developing high-performing teams.
• Ability to manage multiple priorities independently with strong follow-through.
• Proficiency with personal computers, POS systems, and Microsoft Outlook/Excel.
• Excellent communication, coaching, and problem-solving skills.

Why You’ll Love It Here:

• Hourly rate: $29.50
• Lead a team in a supportive, values-driven retail environment.
• Grow your leadership career with an organization committed to service and community impact.
• Help advance Goodwill’s mission while delivering an exceptional retail experience.

Full-time Positions are eligible for:

• Flexible Spending Account - FSA
• Life insurance
• Paid time off (PTO) and paid holidays
• Tuition Reimbursement

Join Goodwill Southern California and lead a team that makes a difference every day.