Mission-Driven Customer Success Manager

EverTrue

Indianapolis (IN)

On-site

USD 60,000 - 80,000

Full time

4 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Remote-first environment

Generous paid time off

Professional growth opportunities

Connect with colleagues

Impact on nonprofits and education

Job summary

EverTrue, a leading advancement intelligence platform, is seeking a customer success professional to manage the full lifecycle from onboarding to renewal. You will collaborate with Sales, drive cross-sell opportunities, and ensure high retention through data-driven insights, strong relationships, and executive-level presentations.

Travel up to 25% may be required. Remote-first culture with generous PTO and growth opportunities.

Qualifications

3+ years of experience in customer success, sales, account management, fundraising solicitation, and/or marketing.
Excellent verbal and written communication skills.
Preferred: experience or knowledge selling or fundraising in the education market.
Ability to build relationships and engage meaningfully with colleagues and customers.

Responsibilities

Manage the entire customer lifecycle, from implementation to renewal, with a focus on achieving a 90%+ gross retention rate and ensuring high customer satisfaction and advocacy.
Delight customers through best-in-class service and authenticity, showcasing success through measurable achievements like NPS scores, Health Scores, and usage data.
Collaborate closely with the Sales team to support account growth by identifying and qualifying cross-sell opportunities.
Conduct regular account reviews with key leadership to demonstrate success and identify opportunities for expanding EverTrue's solutions.
Identify opportunities for customer advocacy to support new customer acquisition and enhance industry knowledge.
Provide actionable feedback to the Product team based on customer insights to enhance EverTrue's offerings.
Maintain current knowledge of EverTrue products and conduct effective product training sessions.
Commit to internal team processes and foster collaboration across the company.
Leverage familiarity with core systems such as Salesforce, Notion, and customer success platforms like Planhat or ChurnZero, along with Slack, to support smooth day to day operations.
Represent EverTrue at events, driving attendance and occasionally leading webinars, leveraging your public speaking skills. Travel required up to 25% of the time.