Remote Enterprise Success Manager - Donor Engagement

EverTrue; Indianapolis (IN); On-site; USD 90,000 - 156,000; Full time

Benefits offered by this job

Remote-first environment

Generous PTO

Professional growth

Non-profit impact

Job summary

EverTrue, a leading advancement intelligence and donor engagement platform, is seeking a seasoned customer success professional for enterprise accounts. You will manage the full lifecycle from implementation to renewal, partnering with Sales, and driving high retention and advocacy.

You'll collaborate with executives, deliver compelling presentations, and use Salesforce, Notion, Planhat, ChurnZero and Slack to support day-to-day operations. Travel up to 25% is required.

Qualifications

• 5+ years of successful experience in customer success, sales, account management, fundraising solicitation, and/or marketing in a comparable enterprise environment.
• Excellent verbal and written communication skills.
• Preferred: experience selling or fundraising in education/non-profit markets.
• Ability to build relationships with executive stakeholders at all levels.
• Plan, develop, and conduct professional presentations to C-suite and executives.
• Navigate complex enterprise accounts and secure renewals.
• Adapt in a fast-paced, evolving environment, driving ongoing learning and growth.
• Operate independently, identify gaps, and propose solutions across teams.

Responsibilities

• Manage the entire customer lifecycle for enterprise accounts, from implementation to renewal, with focus on 90%+ gross retention and high satisfaction.
• Delight customers with best-in-class service and measurable outcomes (NPS, Health Scores, usage data).
• Collaborate with Sales to identify cross-sell opportunities and drive growth.
• Conduct regular account reviews with leadership to demonstrate success and identify expansion opportunities.
• Identify customer advocacy opportunities to support new acquisition and industry knowledge.
• Provide feedback to Product from customer insights to enhance offerings.
• Maintain up-to-date knowledge of EverTrue products and conduct product training sessions.
• Represent EverTrue at events and webinars; travel up to 25%.

Skills

Enterprise accounts

Customer success

Cross-sell opportunities

Public speaking

NPS metrics

Tools

Salesforce

Notion

Planhat

ChurnZero

Slack

Job description

EverTrue, a leading advancement intelligence and donor engagement platform, is seeking a seasoned customer success professional for enterprise accounts. You will manage the full lifecycle from implementation to renewal, partnering with Sales, and driving high retention and advocacy.

You'll collaborate with executives, deliver compelling presentations, and use Salesforce, Notion, Planhat, ChurnZero and Slack to support day-to-day operations. Travel up to 25% is required.