Mission-Critical Tech Support Engineer

Illumia, LLC; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Illumia, LLC is seeking a Technical Support Engineer to diagnose and resolve complex software and hardware issues for healthcare, higher education, and corporate clients. You will work with Support Managers and fellow engineers to deliver exceptional support and drive knowledge sharing.

The role requires 2-4 years in technical support, familiarity with SQL, Windows or Linux servers, and strong communication skills.

Qualifications

• 2-4 years of technical support or software troubleshooting experience.
• Experience with SQL databases and basic query writing.
• Familiarity with Windows and/or Linux server environments.
• Excellent written and verbal communication skills; ability to explain technical concepts to non-technical users.

Responsibilities

• Troubleshoot software and hardware issues across Illumia's product portfolio for customers in healthcare, higher education, and corporate environments.
• Collaborate with internal teams to resolve escalated cases and ensure timely resolution.
• Document solutions and contribute to the knowledge base for team-wide learning and efficiency.
• Drive process improvements that enhance overall support delivery and customer satisfaction.
• Serve as a trusted technical advisor to customers in mission-critical environments across Illumia's diverse product portfolio.

Skills

Technical support

SQL

Windows

Linux

Communication

Problem solving

Customer service

Education

Bachelor's degree in Computer Science or related field

Tools

Ticketing systems

Job description

Illumia, LLC is seeking a Technical Support Engineer to diagnose and resolve complex software and hardware issues for healthcare, higher education, and corporate clients. You will work with Support Managers and fellow engineers to deliver exceptional support and drive knowledge sharing.

The role requires 2-4 years in technical support, familiarity with SQL, Windows or Linux servers, and strong communication skills.