Technical Support Engineer — Mission-Critical IT

Campus; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible time off

Health/dental/vision insurance

Life insurance/AD&D/short-term and LTD

EAP

FSA or HSA

401(k)

Employee stock purchase plan

Job summary

Illumia in Alpharetta, GA is seeking a Technical Support Engineer to diagnose and resolve complex software and hardware issues for customers in healthcare, higher education, and corporate campuses. Youll leverage your technical background and communication skills to provide exceptional support and drive customer value.

You will partner with product and engineering teams, document solutions, and contribute to a knowledge base while delivering outstanding service in mission-critical environments.

Qualifications

• 2-4 years of technical support or software troubleshooting experience.
• Strong analytical and problem-solving skills with attention to detail.
• Experience with SQL databases and basic query writing.
• Excellent written and verbal communication skills able to explain technical concepts to non-technical users.

Responsibilities

• Troubleshoot software and hardware issues across Illumia's product portfolio for customers in healthcare, higher education, and corporate environments.
• Collaborate with internal teams to resolve escalated cases and ensure timely resolution.
• Document solutions and contribute to the knowledge base for team-wide learning and efficiency.
• Drive process improvements that enhance overall support delivery and customer satisfaction.
• Serve as a trusted technical advisor to customers in mission-critical environments across Illumia's diverse product portfolio.

Skills

Technical support experience

SQL

Windows

Linux

HTTP/HTTPS/APIs

Communication

Customer service

Troubleshooting

Documentation

Independent work

Education

Bachelor's degree in Computer Science or related

Job description

Illumia in Alpharetta, GA is seeking a Technical Support Engineer to diagnose and resolve complex software and hardware issues for customers in healthcare, higher education, and corporate campuses. Youll leverage your technical background and communication skills to provide exceptional support and drive customer value.

You will partner with product and engineering teams, document solutions, and contribute to a knowledge base while delivering outstanding service in mission-critical environments.