Mission Critical Quality Engineer

Trane Technologies; Pueblo (CO); On-site; USD 75,700 - 135,834; Full time

Benefits offered by this job

Health insurance

401K company match

Paid time off

Education and training opportunities

Job summary

Trane Technologies seeks a Mission Critical Customer Quality Engineer to deliver exceptional customer support, drive satisfaction, and lead proactive quality management for critical customers. You will master CTQ elements, perform root cause analyses, and report KPIs while collaborating across functions to ensure quality improvements.

You will apply quality systems knowledge (ISO 9001, Six Sigma, Lean) and communicate effectively with internal teams and key customers to meet and exceed

Qualifications

• Bachelor's degree in engineering or related field.
• 3+ years in Quality/Manufacturing Engineering with customer focus.
• Strong knowledge of ISO 9001, Six Sigma, Lean.
• FMEA, root cause analysis, 8D, 5 Whys experience.
• Excellent written and verbal communication.

Responsibilities

• Develop understanding of CTQ elements driving customer experience.
• Lead root cause analyses across functions to improve reliability.
• Use tools to evaluate effectiveness of Mission Critical function.
• Maintain and report daily/weekly/monthly KPIs.
• Lead quality audits and coordinate cross-functional improvements.

Skills

Quality systems

Root cause analysis

Cross-functional

Problem solving

Data analysis

Communication

Education

Bachelor's degree in engineering

Tools

FMEA

Quality management

SPC

Job description

工作地点：

现场（5天）

We are seeking a highly skilled Mission Critical Customer Quality Engineerto join our team. In this role, you will be responsible for delivering exceptional customer support, driving customer satisfaction, and leading proactive quality management efforts for our most critical customers and applications. The ideal candidate will bring strong knowledge of quality systems and control processes, excellent problem-solving capabilities, and effective communication skills to work cross-functionally, resolve issues efficiently, and ensure customer expectations are consistently met or exceeded.

Responsibilities:

• Develop a strong understanding of equipment performance, Critical To Quality (CTQ) elements and provide key functional elements that drive the customer experience.
• Facilitate and complete Root Cause Analysis work across multiple functions to ensure corrections can be made to improve component reliability and product performance.
• Utilize various tools to evaluate the effectiveness of our Mission Critical function including Gemba, management reviews, internal audits, product audits feedback from internal and external customers, warranty data, and traceability, etc.
• Work well with colleagues and produce results within a fast-paced and high-pressure atmosphere. Combine strong attention to detail with an orientation towards results/execution.
• Create, maintain, and report daily, weekly and/or monthly KPIs
• Capable of using inspection tools and knowledgeable with manufacturing processes.
• Able to manage multiple initiatives simultaneously; able to engage cross functional team as needed,
• Facilitate supplier, reliability, and improvements back to new product and project introduction launch phases.
• Solid interpersonal skills with the ability to influence and motivate associates and to interact with various departments throughout the organization
• Team oriented proactive with a hands-on, collaborative approach in implementing and maintaining operating disciplines while leveraging Quality & Lean methodologies
• Problem solving techniques, process improvement tools, statistical and sampling techniques, SPC, process capability, traceability, control points
• Project management and planning tools, measuring and monitoring of project activities and project documentation. Proficiency in information technology systems utilized in Quality Management Systems and process
• Serve as the primary point of contact for managing all elements of customer service related to our manufacturing operations.
• Investigate and resolve customer complaints and non-conformity issues in a timely manner, implementing corrective and preventive actions as necessary.
• Provide enhanced post sale support, including root cause analysis, of all key customer equipment purchases.
• Act as primary liaison for customer site visits to the manufacturing plant.
• Conduct regular quality assessments to identify and address potential process/product issues that may impact customer satisfaction.
• Drive continuous improvements in quality systems, processes, and procedures to enhance customer satisfaction and minimize defects.
• Lead regular report outs to sales and quality teams regarding top issues and follow-up activities. This would include customer facing presentations as required
• Visit customer sites to conduct quality audits, support customer teams in quality-related discussions, and document findings in detailed reports that translate customer feedback and audit results into actionable improvement plans for the manufacturing plant.
• Knowledge of various quality system methodologies; CAR/8D, 5 Why's, Pareto Analysis, DFMEA, PFEMA, PPAP, APQP, etc. is a must.

Qualifications:

• Bachelor’s degree in engineering or a related field preferred
• 3+ years of experience in a Quality/Manufacturing Engineering role, preferably with a focus on customer-specific requirements.
• Strong knowledge of quality management systems, tools, and techniques (e.g., ISO 9001, Six Sigma, Lean Manufacturing).
• Excellent understanding of customer-specific quality standards and requirements.
• Proficient in quality assurance methodologies, including failure mode and effects analysis (FMEA), root cause analysis, and problem-solving techniques (e.g., 8D, 5 Whys). Experience in collaborating with cross-functional teams and managing customer relationships.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills, both written and verbal, to effectively convey quality-related information to internal teams and external customers.

年度基本薪资范围或小时基本工资范围

$75,700.00 - $135,834.99

薪酬类型

薪资

符合激励资格

No

符合销售佣金资格

No

免责声明我们致力于为该职位提供具有竞争力的薪酬，并根据多种因素进行定制。实际薪酬将取决于资历、绩效、地理位置、学历、经验、出差要求以及工会归属等因素。我们的薪酬范围通常以该国家的全国平均水平为基础。此外，福利待遇可能会因地区、业务归属、工会参与以及员工身份的不同而有所差异。

在工作和生活中茁壮成长：

• 从第一天起，您和您的家人即可享受福利，包括健康保险和涵盖丰厚奖励的整体健康计划——我们敢于关怀!
• 家庭建设福利包括生育保障以及收养/代孕援助。
• 401K公司匹配高达6%，再加上额外2%的基础贡献 = 公司总贡献最高可达8%。
• 带薪休假包括15天年假、9天带薪节假日、3天浮动假期、病假，以及支持志愿服务和产假/陪产假的其他选项。
• 通过公司项目提供的教育和培训机会，包括学费资助和学生贷款支持。

免责声明：福利提供可能因集体谈判协议及地方/州法规而有所不同

安全敏感岗位

Yes

公司将某些岗位指定为安全敏感岗位。安全敏感岗位可能要求您通过额外的药物筛查。此岗位为安全敏感岗位：

我们提供具有竞争力的薪酬以及全面的福利和项目。我们是一个机会均等的雇主，所有符合条件的申请者均会被公平考虑录用，无论其种族、肤色、宗教、性别、性取向、性别认同、国籍、孕期、年龄、婚姻状况、残疾、受保护退伍军人身份或任何受法律保护的身份。