Client Service Representative

Trane Technologies; Northern (KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

健康保险

401K 匹配

带薪休假

培训与教育机会

Job summary

Trane Technologies 正在美国肯塔基州北部地区寻找客户关系管理方向的专业人员。该职位负责为指定客户组合提升满意度、留存与增长，制定账户策略和服务交付计划，并在现场与客户保持紧密沟通与协调。

您将定期与服务资源协调，确保技术人员调度和备件供应到位，发现销售机会并向客户提交报价与提案。同时需每月评估账户财务表现，提出纠偏方案，并参与培训与销售会议。

Qualifications

• 客户服务经验有加分。
• 具备出色的现场与书面沟通能力。
• 熟练使用电话、语音信箱、电脑及办公设备。

Responsibilities

• 为指定客户组合的满意度、留存与增长负责。
• 推动账户管理流程，制定账户策略与服务交付计划。
• 在24小时内回应客户咨询与关切。
• 识别并向账户团队及领导层汇报问题、目标与计划。
• 到客户现场，确保工作执行，发现销售机会并与客户沟通。
• 与服务资源协调员合作，确保调度与备件/材料就位。
• 对工时与报价机会进行跟进，向客户提交提案与报价。
• 负责应收账款沟通与跟进。
• 跟进销售线索与快速报价。
• 与客户直接协作完成服务协议续签，管理预订并达成月度目标。
• 每月审阅所有账户的财务表现，并提出纠偏计划。
• 向Client Service Team Leader提交每周工作计划。
• 参与销售与客户支持培训及会议。

Skills

Customer service

Communication

Excel

Word

Salesforce

Driver's license

Tools

Salesforce

Microsoft Excel

Microsoft Word

Job description

加入我们的使命！作为全球领先的建筑、住宅及交通领域舒适、可持续、高效气候解决方案的提供者，我们有责任将地球放在首位。对于我们来说 特灵科技 ，以及通过我们的各项业务，包括 特灵 注册商标 和 Thermo King 可持续发展不仅仅是我们的经营方式——它就是我们的事业。您是否敢于直面全球性挑战，发现具有深远影响的可能性？您是否希望为创造更美好的未来贡献力量？如果您的答案是肯定的，我们诚邀您加入我们，共同大胆挑战可持续世界的无限可能。

了解我们的福利为助您在工作与生活中蓬勃发展而设计。

我们勇敢前行。

工作地点：

周一至周四，与同事在现场办公。周五可自主选择办公地点，根据工作需求灵活安排。

What you will do:

• Responsible for customer satisfaction, retention, and growth for assigned portfolio.
• Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan and customer budget planning.
• Responsible for responding within 24-hours to all customer inquiries and concerns.
• Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.
• Visit customers’ sites to ensure assigned work is being executed properly, identifying sales opportunities, and communicating with the customer.
• Responsible for working with the Service Resource Coordinators to ensure the technician’s schedules and parts/materials are in place to deliver company profits and meet the customer obligations on assigned portfolio.
• Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager and the estimating team on the proposals and delivering proposals to the customer in a time to meet their needs.
• Responsible for customer Accounts Receivable communication and follow-up.
• Responsible for collaboration and follow up on sales leads and quick quotes.
• Responsible for service agreement renewal activity with customer directly, managing the booking process and achieving monthly targets.
• Responsible to review the financial performance of all assigned accounts on monthly basis and provide a correction plan for poor performing service agreements.
• Provides a weekly activity plan to the Client Service Team Leader
• Attends sales and customer support development trainings.
• Attends sales meetings.

Other Responsibilities

• Prioritizes workload and customer requests to ensure a positive customer experience.
• Establishes and maintains effective internal working relationships with co-workers, supervisors etc. along with external customers.
• Prepares reports/correspondence and maintains files.
• Schedules, participates and/or leads meetings, and project team activities.
• Communicate and liaise verbally, in writing, and in person with external and internal stakeholders. For example: customers/suppliers/visitors/enquirers and relevant staff. Provide accurate information in timely manner.
• Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
• Pursues personal development of skills and knowledge necessary for the effective performance of the role. Attends training to develop relevant knowledge, techniques, and skills.
• Adheres to health and safety policy, and other requirements relating to care of equipment.
• Other responsibilities as required.

What you will bring:

Customer service experience is a plus.

The ideal candidate is interested in developing toward a future sales opportunity.

Must be able to handle high-stress situations.

Must be able to communicate effectively in person, by phone and through written communication.

Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.

Proficient in Microsoft Office applications, particularly Excel and Word, in addition to Salesforce exposure.

Mathematical Aptitude

Must have a valid driver’s license and reliable means of transportation.

Able to work extended hours on occasions when required.

年度基本薪资范围或小时基本工资范围

$52,376.66 - $76,194.99

薪酬类型

薪资

符合激励资格

Yes

符合销售佣金资格

No

免责声明

我们致力为该职位提供具有竞争力的薪酬，并根据多种因素进行定制。实际薪酬将取决于资历、绩效、地理位置、学历、经验、出差要求以及工会归属等因素。我们的薪酬范围通常以该国家的全国平均水平为基础。此外，福利待遇可能会因地区、业务归属、工会参与以及员工身份的不同而有所差异。

在工作和生活中茁壮成长：

• 从第一天起，您和您的家人即可享受福利，包括健康保险和涵盖丰厚奖励的整体健康计划——我们敢于关怀!

• 家庭建设福利包括生育保障以及收养/代孕援助。

• 401K公司匹配高达6%，再加上额外2%的基础贡献 = 公司总贡献最高可达8%。

• 带薪休假包括15天年假、9天带薪节假日、3天浮动假期、病假，以及支持志愿服务和产假/陪产假的其他选项。

• 通过公司项目提供的教育和培训机会，包括学费资助和学生贷款支持。

免责声明：福利提供可能因集体谈判协议及地方/州法规而有所不同

安全敏感岗位

Yes

公司将某些岗位指定为安全敏感岗位。安全敏感岗位可能要求您通过额外的药物筛查。此岗位为安全敏感岗位：

我们提供具有竞争力的薪酬以及全面的福利和项目。我们是一个机会均等的雇主，所有符合条件的申请者均会被公平考虑录用，无论其种族、肤色、宗教、性别、性取向、性别认同、国籍、孕期、年龄、婚姻状况、残疾、受保护退伍军人身份或任何受法律保护的身份。