Mission-Critical Public Safety Automation Engineer

City of New York; New York (NY); On-site; USD 75,000 - 125,000; Full time

Job summary

The City of New York’s Office of Technology and Innovation (OTI) seeks an IT automation engineer to patch, monitor, and secure Public Safety PSAC infrastructure in Brooklyn, NY. The role involves coordinating TrueSight and BMC tools, supporting 24/7 operations, and driving ITIL-aligned processes.

You will work with cross-functional teams to resolve incidents, implement fixes, and automate deployment tasks to keep critical public safety systems running smoothly.

Qualifications

• Bachelor’s degree in computer science, engineering or a related field with 4+ years in IT automation engineering or equivalent.
• 8+ years of full-time experience in IT automation, monitoring, or infrastructure management.
• Education/experience equivalent to the above options.

Responsibilities

• Coordinate patching of Public Safety 911 endpoints via TrueSight Server Automation.
• Coordinate and patch critical call taker positions with BMC Client Management.
• Support PSAC monitoring environment with TrueSight, BMC discovery and related tools.
• Diagnose incidents and implement corrective actions for known errors.
• Oversee TrueSight and discovery environment administration and maintenance.
• Handle deployment and configuration of TrueSight products and BMC discovery for PSAC infrastructure.
• Assist in system configuration, governance, and compliance across the board.
• Collaborate with security to address vulnerabilities and respond to zero-day threats.
• Package and automate silent installations of apps (MSIs, executables, etc.).
• Standardize endpoints and OS deployment for new builds.
• Automate discovery/configuration of assets using TPL patterns.
• Engage in incident tracking and root-cause analysis.

Skills

IT automation engineering

Monitoring engineering

Infrastructure management

Education

Baccalaureate degree in computer science or engineering

Eight years of full-time experience in IT automation

Education/experience equivalent to items 1-2

Tools

TrueSight Server Automation

BMC Client Management

BMC Discovery

ScienceLogic

Job description

The City of New York’s Office of Technology and Innovation (OTI) seeks an IT automation engineer to patch, monitor, and secure Public Safety PSAC infrastructure in Brooklyn, NY. The role involves coordinating TrueSight and BMC tools, supporting 24/7 operations, and driving ITIL-aligned processes.

You will work with cross-functional teams to resolve incidents, implement fixes, and automate deployment tasks to keep critical public safety systems running smoothly.