Public Safety Automation Engineer

City of New York; New York (NY); On-site; USD 75,000 - 125,000; Full time

Job summary

The City of New York’s Office of Technology and Innovation (OTI) seeks an IT automation engineer to patch, monitor, and secure Public Safety PSAC infrastructure in Brooklyn, NY. The role involves coordinating TrueSight and BMC tools, supporting 24/7 operations, and driving ITIL-aligned processes.

You will work with cross-functional teams to resolve incidents, implement fixes, and automate deployment tasks to keep critical public safety systems running smoothly.

Qualifications

• Bachelor’s degree in computer science, engineering or a related field with 4+ years in IT automation engineering or equivalent.
• 8+ years of full-time experience in IT automation, monitoring, or infrastructure management.
• Education/experience equivalent to the above options.

Responsibilities

• Coordinate patching of Public Safety 911 endpoints via TrueSight Server Automation.
• Coordinate and patch critical call taker positions with BMC Client Management.
• Support PSAC monitoring environment with TrueSight, BMC discovery and related tools.
• Diagnose incidents and implement corrective actions for known errors.
• Oversee TrueSight and discovery environment administration and maintenance.
• Handle deployment and configuration of TrueSight products and BMC discovery for PSAC infrastructure.
• Assist in system configuration, governance, and compliance across the board.
• Collaborate with security to address vulnerabilities and respond to zero-day threats.
• Package and automate silent installations of apps (MSIs, executables, etc.).
• Standardize endpoints and OS deployment for new builds.
• Automate discovery/configuration of assets using TPL patterns.
• Engage in incident tracking and root-cause analysis.

Skills

IT automation engineering

Monitoring engineering

Infrastructure management

Education

Baccalaureate degree in computer science or engineering

Eight years of full-time experience in IT automation

Education/experience equivalent to items 1-2

Tools

TrueSight Server Automation

BMC Client Management

BMC Discovery

ScienceLogic

Job description

• Salary Band: $100,000 to $125,000
• Compensation: USD 75,000 - USD 125,000

Job Description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

Responsibilities

• Coordinate of patching Public Safety 911 endpoints via TrueSight Server Automation.
• Coordinate and patch critical call taker positions with BMC Client Management.
• Support Public Safety 911 enterprise monitoring environment which comprises multiple tools such as, TrueSight Server Automation, TrueSight Network Automation, BMC discovery and BMC Client management.
• Diagnose and resolve incidents; implement appropriate corrective actions for known errors;
• Oversee the administration, maintenance and upkeep of the TrueSight and discovery environment;
• Handle the deployment and configuration of the TrueSight suite of products and BMC discovery for the entire PSAC infrastructure.
• Assist in system configuration, baseline, governance, and compliance across the board.
• Work hand to hand with security to address vulnerabilities and concerns on systems and respond to zero-day vulnerabilities.
• Capable of packaging and automating silent install of applications which include executables, MSIs, Transforms, etc.
• Standardize endpoints and provide OS Deployment / Barebone provisioning process for new builds.
• Standardize and automate the Discovery /configuration of assets by implementing TPL patterns.
• Diagnose and resolve incidents; implement appropriate corrective actions for known errors; troubleshoot performance issues; integrate and understand event streams into ScienceLogic which is PSAC event manager.
• Track ongoing status of any incident and their corresponding problem record to ensure that identified problems are addressed and resolved;
• Respond to and closely coordinate incident resolution and ongoing resolution status of all support requests for infrastructure monitoring team;
• Follow ITIL standards and Public Safety own policies; work closely with peer teams such as VM, Windows and Unix support to provide a holistic solution for users and agencies: ensure devices are discovered and also removed from the topology models;
• Manage ticket creation and/or relationships for root cause and symptomatic events; and
• Perform special projects and initiatives as assigned.

Hours/Shift

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

Work Location

Brooklyn, NY

OTI participates in E-Verify

IT AUTOMATION AND MONITORING E - 95712

Qualifications

• 1. A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or
• 2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;
• 3. Education and/or experience which is equivalent to '1' or '2' above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.