Mission-Critical Ops Lead — Human Performance Programs

General Dynamics Information Technology; San Antonio (TX); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology in San Antonio, TX is seeking an Operations Manager to oversee day-to-day contractor coordination, staffing plans, and credentialing across multiple sites. The role supports the PMO in managing cost, schedule, and performance under a Top Secret/SCI framework.

The candidate will evaluate candidate experience, plan hiring needs, coordinate interviews, and monitor vacancies with strict continuity standards.

Qualifications

• 7+ years of related experience in operations, program management, or military support roles.
• Prefer experience supporting large-scale DoD/human performance contracts (e.g., USSOCOM).
• Demonstrated ability to manage rosters, track personnel status, and maintain data systems under tight timelines.
• Strong organizational, communication, and escalation skills; multi-site environment experience.
• Familiarity with credentialing, security clearance processes, and labor-hour tracking.

Responsibilities

• Provide day-to-day contractor coordination at assigned sites; track roster status, absences, and workload handoffs against continuity standards.
• Support the PMO to manage the cost, schedule, and performance of the contract.
• Leads teams to define program’s staffing plans and executes all resource management requirements.
• Manages the initial screening/evaluation of candidate’s professional experience, education, and applicable certifications to ensure compliance with contract requirements.
• Coordinate interviews of candidate personnel with hiring managers.
• Plan, analyze, and determine hiring needs based on attrition, surge, and emerging customer requirements.
• Serve as first-line monitor for vacancies and absences exceeding 15 consecutive workdays and elevate within 24-hour window.
• Feed staffing, credentialing, and vacancy data into the Program Management Tool for near-real-time Government visibility.
• Support the interview process for their respective components.
• Maintain accurate PMT/roster entries for credentialing status, clearances, and labor hours.
• Support onboarding logistics and local Government integration for incoming personnel.
• Coordinate with Component leads and government representatives to ensure mission continuity and contract compliance.
• Identify and mitigate operational risks related to staffing gaps, credentialing delays, or administrative bottlenecks.
• Ensure adherence to all SOW requirements, security protocols, and reporting standards.

Skills

Contract agreements

Customer requirements

Military health

Program management

Statement of Work (SOW)

Education

Bachelor’s Degree

Job description

General Dynamics Information Technology in San Antonio, TX is seeking an Operations Manager to oversee day-to-day contractor coordination, staffing plans, and credentialing across multiple sites. The role supports the PMO in managing cost, schedule, and performance under a Top Secret/SCI framework.

The candidate will evaluate candidate experience, plan hiring needs, coordinate interviews, and monitor vacancies with strict continuity standards.