Mission-Critical Mobile Device Support for SOF

Peraton; Kentucky; On-site; USD 66,000 - 106,000; Full time

Job summary

Peraton seeks a Mobile Device Support Specialist at Fort Campbell, KY, to manage end-user devices, ensure DoD cybersecurity compliance, and support USSOCOM IT environments across multiple networks and security levels.

You will configure devices, troubleshoot hardware/software, manage MDM accounts, and handle DISA-related certificates while coordinating with Tier 2/3 support and cross-functional teams to sustain 24x7 operations.

Qualifications

• High School Diploma with 12 years of relevant experience.
• Associates degree with 10 years of relevant experience.
• Bachelor’s degree with 8 years of relevant experience.
• Master’s degree with 6 years of relevant experience.
• Active DoD TS/SCI clearance.
• DoD 8570.01-M IAT Level II certification (e.g., Security+ CE, CCNA Security, CySA+, GICSP, GSEC, SSCP).
• At least 2 years of previous experience working as a Mobile Device Support Specialist.
• Must be DoW 8140 compliant under the Work Role Code 441 - Network Operations Specialist- Intermediate level or higher by 1 Sep 26.

Responsibilities

• Configure, test, troubleshoot, issue, and receive mobile communication devices and peripherals.
• Investigate and integrate new technologies to enhance efficiency, readiness, and effectiveness within USSOCOM.
• Support the management and monitoring of systems and networks critical to USSOCOM operations.
• Escalate incidents following USSOCOM regulations, policies, and procedures.
• Provide support for laptops, tablets, wireless, and cellular technology in compliance with policies.
• Submit and track DISA certificate issuance requests, maintaining validity and revocation records.
• Configure and connect users to DISA GVS and DVS services.
• Support mobile-enabled devices and peripherals across multiple environments, networks, and security impact levels.
• Troubleshoot, repair, and provide logistical support for mobile devices.
• Provide hardware, software, website, and multimedia support.
• Manage and resolve trouble tickets using the designated corporate ticketing system.
• Troubleshoot mobile device hardware, software, and operating systems from vendors such as Apple, Samsung, and BlackBerry.
• Manage cellular lines of service, including plan adjustments, adding/removing lines, and global plan configurations.
• Administer MDM accounts, assisting with user logins and security settings.
• Download and install user signing and encryption certificates from DISA onto devices.
• Troubleshoot wireless carrier network services (voice, data, SMS, MMS, tethering, mobile hotspots, and carrier number management).
• Provide input for smartphone information system design and installation requirements.
• Maintain reference materials, including user tips, FAQs, and SOPs.
• Assist in the development and maintenance of technical and procedural documentation for enterprise mobile device configurations and support processes.
• Provide user guidance and training on enterprise mobile device functions.
• Escalate trouble tickets to Tier 3 support when necessary.
• Configure and enroll client mobile devices with approved firmware, OS patches, and security updates.
• Support enterprise mobile device refresh periods, providing Tier 2 MDM support and device deployment.
• Adhere to client property management processes and policies.
• Process replacement devices (seed stock) between vendors and end users

Skills

Mobile device support

Customer service

Security compliance

Education

HS Diploma

Associates degree

Bachelor’s degree

Master’s degree

Tools

DoD 8570.01-M IAT II

Job description

Peraton seeks a Mobile Device Support Specialist at Fort Campbell, KY, to manage end-user devices, ensure DoD cybersecurity compliance, and support USSOCOM IT environments across multiple networks and security levels.

You will configure devices, troubleshoot hardware/software, manage MDM accounts, and handle DISA-related certificates while coordinating with Tier 2/3 support and cross-functional teams to sustain 24x7 operations.