Mission-Critical EMS Dispatcher | 24/7 Crisis Coordination

County Emergency Communications; Moundville (AL); On-site; USD 42,000 - 60,000; Full time

Job summary

County Emergency Communications in Moundville, AL is seeking Emergency Medical Dispatchers to handle urgent medical calls. Responsibilities include confirming locations, prioritizing responses, and coordinating ambulance resources.

Training and certifications may be required or sponsored by the employer. Applicants should be prepared for continuous medical dispatch operations, overnight shifts, weekends, holidays, and overtime as needed.

Qualifications

• High school diploma or equivalent required; medical dispatch certification preferred.
• CPR certification may be required; EMT/paramedic credentials not universal.
• Experience with call handling and emergency communications preferred.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication skills

Call handling

Attention to detail

Education

High school diploma or equivalent

CPR certification

EMD certification

Tools

Emergency dispatch system

Job description

County Emergency Communications in Moundville, AL is seeking Emergency Medical Dispatchers to handle urgent medical calls. Responsibilities include confirming locations, prioritizing responses, and coordinating ambulance resources.

Training and certifications may be required or sponsored by the employer. Applicants should be prepared for continuous medical dispatch operations, overnight shifts, weekends, holidays, and overtime as needed.