Mining Support Manager — Drive Equipment Uptime & Strategy

Socket.dev; Negaunee Township (MI); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Work culture

Career opportunities

Competitive compensation

Full benefits package

Stability & reputation

Job summary

Road Machinery & Supplies Co. is seeking a Mining Support Manager for its Negaunee, MI location.

The role serves as the primary contact for assigned mine sites, managing day-to-day customer support, monitoring equipment uptime, and identifying needs across equipment, parts, and service. The ideal candidate will have a strong technical background, proactive communication skills, and a deep understanding of mining operations to lead relationships with mine personnel and coordinate with RMS teams

Qualifications

• 2-year technical degree preferred.
• 2+ years of experience in mining equipment or heavy machinery support.
• Familiarity with mine operations and planning processes.
• Excellent interpersonal and communication skills; ability to build rapport with mine personnel.
• Good computer skills and system knowledge.
• Strong problem-solving, organizational, and leadership skills.
• Desire to take action, improve, and be proactive.

Responsibilities

• Build and maintain meaningful and sustainable relationships with mine operations, maintenance personnel, and key stakeholders
• Serve as the go-to resource that the mine depends on for equipment needs, support, and strategy
• Identify and drive actions to achieve superior equipment availabilities
• Lead monthly customer action log reviews and meetings
• Attend and contribute to daily/weekly mine site meetings
• Serve as the on-site authority to direct RMS priorities
• Drive equipment reliability efforts, including root cause and failure analysis processes
• Support warranty administration and recovery processes in coordination with RMS teams
• Maintain relationships with RMS OEMs on all relevant levels
• Interface with mine planners and assist with parts and component forecasting
• Coordinate customer training requests
• Assist with GET/RDT inspections
• Other responsibilities as defined by management

Skills

Mining equipment support

Relationship management

Leadership

Strong communication

Problem solving

Education

2-year technical degree preferred

Job description

Road Machinery & Supplies Co. is seeking a Mining Support Manager for its Negaunee, MI location.

The role serves as the primary contact for assigned mine sites, managing day-to-day customer support, monitoring equipment uptime, and identifying needs across equipment, parts, and service. The ideal candidate will have a strong technical background, proactive communication skills, and a deep understanding of mining operations to lead relationships with mine personnel and coordinate with RMS teams