Minibar Attendant

IHG Hotels; Georgia; On-site; USD 20,000 - 29,000; Full time

Job summary

IHG Hotels seeks a ServiBar Inventory Clerk to maintain minibar supply levels in guest rooms and to ensure guest satisfaction by restocking and storing inventory securely.

You will record consumption with the Servitron or equivalent, inspect accessories, keep ServiCart stocked, and coordinate with Engineering for repairs. This role may require lifting up to 50 pounds and occasional night or weekend shifts.

Qualifications

• Basic reading, writing and mathematical skills.
• Communication skills are necessary when interacting with guests and supervisor.
• Reading and writing abilities are utilized often when taking inventory, recording consumption, completing paperwork, etc.
• Basic math skills are frequently used when taking inventory and recording consumption.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

Responsibilities

• Inspect and restock guest room ServiBars according to established standards; accurately record guests consumption using the Servitron hand-held unit or other established method.
• Ensure that all in-room accessories and promotional materials are in place.
• Maintain an adequate stock of products on the ServiCart and replenish the cart at the end of the day.
• Maintain the storeroom in a neat and orderly manner.
• Report ServiBars and ServiCarts requiring repairs to the Engineering department; complete basic repairs and deep-cleaning of ServiBars as required. Alert Management of any problems or issues so that prompt, corrective action can be taken where appropriate.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned

Skills

Communication

Reading & Writing

Math Skills

Job description

JOB OVERVIEW:

Maintain proper levels of inventory in guest room ServiBars (minibars) to ensure guest satisfaction.

Properly store and secure all ServiBar inventory and supplies at all times.

DUTIES AND RESPONSIBILITIES:

• Inspect and restock guest room ServiBars according to established standards; accurately record guests consumption using the Servitron hand-held unit or other established method.
• Ensure that all in-room accessories and promotional materials are in place.
• Maintain an adequate stock of products on the ServiCart and replenish the cart at the end of the day.
• Maintain the storeroom in a neat and orderly manner.
• Report ServiBars and ServiCarts requiring repairs to the Engineering department; complete basic repairs and deep-cleaning of ServiBars as required. Alert Management of any problems or issues so that prompt, corrective action can be taken where appropriate.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned

Qualifications and Requirements:

• Basic reading, writing and mathematical skills.

This job requires the ability to perform the following:

• Handling, carrying or pushing items weighing as much as 50 pounds (carts, boxes, bottles, etc)
• Moving about the guest corridors, service elevators, and storeroom
• Unlocking, opening, pushing, pulling, bending and lifting

Other:

• Communication skills are necessary when interacting with guests and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking and recording inventory, recording consumption, completing paperwork, etc.
• Basic math skills are frequently used when taking inventory and recording consumption.
• May be required to work nights, weekends, and/or holidays.

This role pays $17.75 an hour.

WORK AREA:

Guest rooms, corridors, service elevators and storerooms

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.