Military Personnel Specialist - JBER

Patriot-Enterprises-LL; Anchorage (AK); On-site; USD 52,000 - 68,000; Full time

Job summary

Patriot Enterprises LL in Anchorage, AK is seeking a Military Personnel Specialist to provide outstanding customer service to service members, families, civilians, and contractors, and to advise on eligibility requirements and process applications.

The role involves preparing documents with MS Office, applying SOP-guided procedures, tracking suspense dates for reports and deliverables, and performing as an alternate ID card operator handling CAC and related entitlements.

Qualifications

• Support service/customer service experience.
• Military background/familiarity preferred.

Responsibilities

• Provide customer service to military personnel, families, civilians, and contractors; advise eligibility and process applications.
• Create documents using MS Word, Excel and PowerPoint as requested.
• Follow SOP guides to determine procedures and eligibility for personnel processing.
• Track required suspense dates for reports, products, and deliverables.
• Serve as alternate ID card operator handling CAC issuance tasks and entitlements.

Skills

Customer service

Military familiarity

Communication

Tools

MS Office

IPPS-A

Job description

FLSA Class: SCA FTE

DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers, advise eligibility requirements, and process applications to determine eligibility.
• Provide products in the format requested on various MS Office tools including word, Excel and PowerPoint
• Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide. These basic tasks may be associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance and IPPS-A Operations and Maintenance and Training.
• Track and meet required suspense for products, reports, and deliverables
• Recognized problems are referred to others.
• Perform as an alternate ID card operator, performing all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements

QUALIFICATIONS / EDUCATION / SKILLS:

• Support service/customer service experience
• Military background/familiarity preferred

MISCELLANEOUS:

U.S. Citizen required. Must pass an extensive background investigation

Military Personnel Specialist

Our Equal Employment Opportunity Policy:

Patriot Enterprises is an equal-opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.