Military Personnel Specialist - JBER

Patriot Enterprises LLC; Anchorage (AK); On-site; USD 52,000 - 69,000; Full time

Job summary

Patriot Enterprises LLC is seeking a Military Personnel Specialist to deliver outstanding customer service to military personnel, family members, civilians, and contractors in Anchorage, Alaska.

You will advise on eligibility, process applications, and support IPPS-A related operations while utilizing MS Office tools for documentation.

Qualifications

• Experience in customer service.
• Military background or familiarity preferred.
• Must be a U.S. citizen and pass a background investigation.

Responsibilities

• Provide exceptional customer service to Armed Forces members, family, civilians, and contractors.
• Assist customers, advise eligibility requirements, and process applications to determine eligibility.
• Provide products in formats requested on MS Office tools (Word, Excel, PowerPoint).
• Track and meet required suspense for products, reports, and deliverables.
• Perform as alternate ID card operator, issuing ID cards, tags, Geneva Convention cards, and CAC tasks.

Skills

Customer service experience

Military familiarity

Tools

MS Office (Word/Excel/PowerPoint)

Job description

FLSA Class: SCA FTE

DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers, advise eligibility requirements, and process applications to determine eligibility.
• Provide products in the format requested on various MS Office tools including word, Excel and PowerPoint
• Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide. These basic tasks may be associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance and IPPS-A Operations and Maintenance and Training.
• Track and meet required suspense for products, reports, and deliverables
• Recognized problems are referred to others.
• Perform as an alternate ID card operator, performing all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements

QUALIFICATIONS / EDUCATION / SKILLS:

• Support service/customer service experience
• Military background/familiarity preferred

MISCELLANEOUS:

U.S. Citizen required. Must pass an extensive background investigation

Military Personnel Specialist

Our Equal Employment Opportunity Policy:

Patriot Enterprises is an equal-opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.