Military ID & CAC Issuance Specialist

Dobbs Defense Solutions, LLC; Washington; On-site; USD 40,000 - 48,000; Full time

Job summary

Dobbs Defense Solutions, LLC in Washington state seeks an ID Card Operator to issue military IDs and CACs, maintain DEERS and RAPIDS, and verify eligibility. Strong customer service and RAPIDS certification are required.

The role is onsite, requires Public Trust clearance, and involves screening beneficiaries, briefing on policies, and reporting on activities. Proficiency in Microsoft Office is preferred.

Qualifications

• At least one year of experience in a customer service environment.
• Must pass RAPIDS certification within seven business days after hire.
• Proficient in English, both written and oral.
• Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint, Outlook) and Adobe Acrobat 6.0.
• Typing 25 words per minute.
• Military/CAC experience is a plus.
• Familiarity with the military is desirable.

Responsibilities

• Controls and issues identification tags and CACs to eligible recipients.
• Screens Soldiers, family members and dependents for visit purpose.
• Briefs Soldiers and family members on policies and procedures.
• Maintains DEERS and RAPIDS systems.
• Performs ID Card and CAC issuance tasks including verification of eligibility.
• Issues authorizations for Commissary and Post Exchange and Government IDs.
• Maintains printers and supplies; basic office equipment.
• Prepares weekly and monthly reports of work activities.

Skills

Customer service

English proficiency

RAPIDS certification

Typing 25 wpm

Military/civilian familiarity

CAC experience

Microsoft Office

Military knowledge

Tools

Microsoft Office

Adobe Acrobat 6.0

Internet Explorer 7+

Job description

Dobbs Defense Solutions, LLC in Washington state seeks an ID Card Operator to issue military IDs and CACs, maintain DEERS and RAPIDS, and verify eligibility. Strong customer service and RAPIDS certification are required.

The role is onsite, requires Public Trust clearance, and involves screening beneficiaries, briefing on policies, and reporting on activities. Proficiency in Microsoft Office is preferred.