ID Card Operators

Dobbs Defense Solutions; Wainwright (AK); On-site; USD 40,000 - 47,694; Full time

Job summary

Dobbs Defense Solutions is seeking an ID Card Operator in Wainwright, Alaska, responsible for verification and issuance of military ID cards. The candidate will manage customer relations and maintain systems ensuring proper functioning of equipment. Applicants should have customer service experience, proficiency in Microsoft Office, and the ability to work efficiently. The role requires certification in RAPIDS within the first week. The anticipated salary range is $40,000 to $47,694 annually based on experience and qualifications.

Qualifications

• Must have customer service experience in a human resources-related position.
• Must be proficient in English, written and oral.
• Successful completion of RAPIDS certification within seven business days is required.

Responsibilities

• Controls and issues identification tags and Geneva Convention Cards.
• Screens visitors for purpose of visit.
• Maintains DEERS and RAPIDS systems.

Skills

Customer service skills

Proficient in Microsoft Office

Ability to work at an accelerated pace

Familiarity with military

Education

At least one year of customer service experience

RAPIDS certification

Tools

Basic office equipment

Job description

Our Mission

At Dobbs Defense, we deliver mission‑centric IT, Cyber, and data analytics solutions for our government and commercial clients through the convergence of automation, innovation, training, and education. Our vision is to deliver high‑quality IT, cybersecurity, and data analytics solutions through proven and innovative methods.

Job Description

Dobbs Defense Solutions is looking for ID Card Operators to add to our team. The ideal person will be responsible for accountability, control, verification, and issuance of military identification cards and Common Access Cards (CAC) for active‑duty military, Reserve and National Guard members, military retirees, family members and dependents, and other eligible recipients. Customer Service skills are a must. The incumbent must be able to pass requirements for Verification Official certification with attendant duties and responsibilities, management of self toward achievement of higher‑level objectives, and working reliably with normal supervision.

Duties

• Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees, and other eligible recipients.
• Screens soldiers, family members and dependents for purpose of visit.
• Briefs soldiers and family members on policies and procedures.
• Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real‑Time Automated Identification System (RAPIDS).
• Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36‑3026(I) and the RAPIDS Training Guide.
• Issues memorandums of authorization for use of commissary and post‑exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible government employees.
• Performs routine maintenance on computers and printers, i.e., changes ribbons, adds toner and developer, cleans printers, etc.
• Revises and prints correspondence in the proper format under applicable regulations and guidelines and prepares weekly and monthly reports of work and work activities.

Qualifications

Required Education and Experience

• At least one year of experience in a customer service environment, preferably in a human resources related position.
• The ability to work at an accelerated pace.
• Obtain a favorable criminal background check and security investigation.
• Proficient in English, both written and oral.
• Proven customer service skills.
• Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
• Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners.
• Must successfully complete RAPIDS certification within seven business days after being hired.
• Type 25 words per minute.
• Previous CAC or similar government contract employment experience is a plus.
• Familiarity with the military is desirable.

Working Environment

• Onsite

Required Clearance

• Public Trust

Equal Employment Opportunity Policy

Dobbs Defense Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth or breastfeeding), sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), gender expression and transgender status, national origin, ancestry, age, disability, military or veteran status, marital or domestic partner status, genetic information, citizenship, low‑income status or any other status or characteristic protected by applicable law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

Annual Salary Range

Pay range information will be disclosed consistent with applicable state and local pay transparency laws once available. For this position, the anticipated salary range is $40,000.00 – $47,694.00 annually, depending on experience, qualifications, and overall fit for the role.