Military Education Benefits Advisor I

American Public University System, Inc.; Oregon; Hybrid; USD 42,000 - 66,000; Full time

Job summary

American Public University System (APUS) is seeking a Military Assistance Specialist I to process military and civilian tuition assistance forms, and to advise veterans on benefits. The role focuses on VA and DoD regulations, FERPA standards, and effective communication with military students.

Responsibilities include maintaining service levels, counseling students via phone and email, and coordinating with VA and other representatives to ensure timely benefits processing and accuracy.

Qualifications

• Bachelor's degree required in a related field.
• Two+ years in customer-facing roles preferred.
• Proficiency with Microsoft Office and email/call counseling.
• Ability to follow VA and DoD regulations and FERPA standards.
• Strong communication, problem solving, and attention to detail.

Responsibilities

• Process military and civilian tuition assistance forms and benefits.
• Advise and counsel military and veteran students on available benefits.
• Maintain compliance with VA, DoD, and FERPA policies.
• Meet service level performance goals set by the department.
• Record interactions and track progress on student benefits.
• Coordinate with VA, military, and 3rd party representatives as needed.
• Support team with workload prioritization and process improvements.

Skills

Customer service

Communication

Microsoft Office

Problem solving

Attention to detail

Team collaboration

Adaptability

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

American Public University System (APUS) is seeking a Military Assistance Specialist I to process military and civilian tuition assistance forms, and to advise veterans on benefits. The role focuses on VA and DoD regulations, FERPA standards, and effective communication with military students.

Responsibilities include maintaining service levels, counseling students via phone and email, and coordinating with VA and other representatives to ensure timely benefits processing and accuracy.