Military and Veteran Student Success Coordinator

Jobtailor

Carson City (NV)

On-site

USD 55,000 - 75,000

Full time

5 days ago

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Job summary

Jobtailor is seeking an experienced Academic Advisor to support military and veteran students. The role focuses on enrollment strategies, degree planning, and coordinating TA/GI Bill benefits, with on-site duties at Fallon NAS and campus outreach.

The candidate should have a Bachelor’s in Education or Counseling and 3+ years in student services, advising, or program development, plus strong data-analysis skills and collaborative mindset.

Qualifications

: Must have a Bachelor’s degree in education, counseling or related field
: Three years of related professional experience in student services, academic counseling/advising and/or program development
: Substitution rules may apply for education/experience
: Minimum of an Associate’s Degree is required when substituting education and experience
: Knowledge of TA, GI Bill Benefits, and National Guard
: Knowledge of program planning/development and evaluation
: Knowledge of data analysis and assessment methods
: Knowledge of NSHE system policies and practices
: Familiarity with WNC’s service area and demographics
: Proficiency with spreadsheets and databases
: Proficiency with various technology platforms
: Cultural competence and diversity awareness
: Strong communication, project management, and confidentiality
: Resume and three references required
: Work eligibility in the United States without visa sponsorship
: Criminal background check may be required
: Official transcript may be required for credential verification

Responsibilities

Serve as primary contact for military- and veteran-related inquiries and academic advising.
Advise active-duty service members, veterans, dependents, civilian employees, and general population students on degree, transfer, career, and credit-for-prior-learning pathways.
Provide on-site advising at Fallon Naval Air Station
Lead program evaluation and develop annual reports, performance metrics, and continuous improvement strategies
Oversee Military and Veteran One-Stops in Carson and Fallon, including staffing, budgets, and VA work-study contracts
Develop onboarding tools including checklists, orientations, and resource guides
Track and support Tuition Assistance students
Represent the college at veteran-focused events and outreach activities

Skills

Academic Advising

Program Development

Data Analysis

Enrollment Strategies

Performance Metrics

Tuition Assistance Knowledge

Veteran Benefits Knowledge

Database Management

Spreadsheets Proficiency

Report Writing

Education

Bachelor’s degree in Education or Counseling

Associate’s Degree (substitution requirement)

Tools

MyCAA Systems

Technology Platforms

Spreadsheets

Databases

Job description

Serve as primary point of contact for military- and veteran-related benefit inquiries and academic advising
Advise active-duty service members, veterans, dependents, civilian employees, and general population students on degree, transfer, career, and credit-for-prior-learning pathways
Provide on-site advising at Fallon Naval Air Station
Serve as an Allied Health program resource/expert
Monitor military and veteran student progress and conduct regular check-ins
Develop and execute enrollment, retention, and completion strategies
Develop onboarding tools including checklists, orientations, and resource guides
Lead program evaluation and develop annual reports, performance metrics, and continuous improvement strategies
Report retention, persistence, and completion data to the Enrollment Management Committee and college leadership
Complete the annual NSHE Veteran Report
Oversee Military and Veteran One-Stops in Carson and Fallon, including staffing, coverage, budgets, and VA work-study contracts
Provide referrals to non-educational VA resources and train the campus community on veteran support resources
Serve as backup School Certifying Official
Manage DoD and NAS Fallon Memoranda of Understanding and complete DoD MOU audit processes
Liaise with branch Education Services Officers and serve as point of contact for Tuition Assistance questions
Track and support Tuition Assistance students
Maintain WNC program information and database records in MyCAA systems
Represent the college at community organizations, outreach activities, tabling, and veteran-focused events
Collaborate with the Controller’s Office, Financial Assistance Office, School Certifying Official, Admissions & Records, college leadership, and community stakeholders

Requirements

Bachelor’s degree in education, counseling or another field relevant to the role
Three years of related professional experience in student services, academic counseling/advising and/or program development
Equivalent combination of education and experience may substitute for the Bachelor’s degree
Minimum of an Associate’s Degree is required when substituting education and experience
Knowledge of Tuition Assistance (TA), GI Bill Benefits, and National Guard
Knowledge of program planning/development and evaluation
Knowledge of data analysis and assessment methods
Knowledge of college and NSHE system policies and practices
Familiarity with WNC’s service area and demographics
Intermediate proficiency with spreadsheets and databases
Proficiency with various technology platforms
Cultural competence and diversity awareness
Ability to communicate clearly, manage multiple projects, meet deadlines, work collaboratively, maintain confidentiality, and guide students through complex processes
Resume required
Three professional references required
Must be eligible to work in the United States without visa sponsorship at time of hire
Criminal background check may be required
Official transcript of highest degree may be required for credential verification

Core Competencies

Demonstrates expertise in academic advising and military-related benefits, with a strong focus on enrollment strategies, program evaluation, and data analysis. Proficient in managing student services and collaborating with various stakeholders to support military and veteran students.

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