Milieu Operations Manager

Acadia Healthcare; San Rafael (CA); On-site; USD 69,000 - 74,000; Full time

Job summary

BAYMAR in San Rafael, CA seeks a Milieu Supervisor to oversee the milieu and all direct care staff, ensuring clinical standards and regulatory compliance across units.

Responsibilities include scheduling, staff coverage, training, incident de-escalation, record maintenance, and maintaining patient safety. Requires a BA in human services, 5+ years in behavioral health, and supervisory experience.

Qualifications

• Bachelor's degree in human service field from an accredited college or university.
• Five or more years' experience in a behavioral health environment.
• Previous supervisory experience required.
• Must be 21 years of age with a valid CDL.

Responsibilities

• Manage day-to-day operations of the units to ensure clinical aspect meet all regulatory requirements for the residents.
• Responsible for safe and effective day-to-day management of the milieu through adequate staff coverage, training and developing sound policies, procedures and protocols.
• Plan and develop unit schedules and provide a safe and positive environment on the units. Responsible for staff - ratio compliance.
• Provide training and orientation for new staff.
• Provide direct feedback, coaching, mentoring and training. Identifies staff development, training, and compliance issues with required training.
• Recruit, interview, select, hire and promote employees for the milieu staff.
• Provide direction to the Milieu Coordinator regarding scheduling of staff as required by regulation and safety need.
• Oversee or facilitate the individual and admission discharge processes.
• Manage the maintenance of records. Reviews content, accuracy and timeliness of paperwork required by milieu staff. Ensure 100% compliance of individual records.
• Responsible to maintain timekeeping for staff, evaluation of staff and corrective action as required.
• Provide direction and assistance in supervising residents in crisis intervention, emergency and conflict situation, which may include physical management and/or de-escalation. Debrief with staff and residents after such intervention.
• As a team leader, must be able to assist with patients and cover unit/group home as necessary to maintain ratio.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Skills

Supervisory experience

Staff development

Coaching

Regulatory compliance

Crisis intervention

Education

Bachelor's degree in human services

Job description

BAYMAR in San Rafael, CA seeks a Milieu Supervisor to oversee the milieu and all direct care staff, ensuring clinical standards and regulatory compliance across units.

Responsibilities include scheduling, staff coverage, training, incident de-escalation, record maintenance, and maintaining patient safety. Requires a BA in human services, 5+ years in behavioral health, and supervisory experience.